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Recruitment / Consulting

Graduate Recruitment at Workforce Group, 15th July, 2019

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Workforce Group – Our client, is currently recruiting suitably and qualified candidates for the position below:

 

Job Title: Call Center Agent

Location: Lagos (Island and Mainland)

Job Description

  • He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • HND/BSc in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills
  • Must be Fluent in English and one other Language
  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.

Perks:

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types

Remuneration
Attractive Basic pay and other benefits



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Executive Assistant

Location: Lagos, Nigeria

Job Summary

  • The main responsibility of an Executive assistant is to manage the day-to-day operations of the executive,
  • Enhance executive’s effectiveness by providing information management support; representing the executive to others, organizing and maintaining files and records, planning and scheduling meetings and appointments, managing projects and conducting research.

Job Description

  • Act as the point of contact among executives, employees, clients and other external partners
  • Manage information flow in a timely and accurate manner
  • Manage executives’ calendars and set up meetings
  • Make travel and accommodation arrangements
  • Rack daily expenses and prepare weekly, monthly or quarterly reports
  • Oversee the performance of other clerical staff
  • Act as an office manager by keeping up with office supply inventory
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during meetings
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system

Key Responsibilities

  • Have a detailed understanding of the full Microsoft Office suite
  • Ability to organize a daily workload by priorities and must be able to meet deadlines in a fast-paced quickly changing environment
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Accurately recording minutes from meetings. Greeting visitors and deciding if they should be able to meet with executives
  • Performing office duties that include ordering supplies and managing a records database.

Job Requirement
we are looking for a candidate who fulfill these requirements

  • Work experience as an Executive Assistant
  • Personal Assistant or similar role
  • Excellent MS Office knowledge
  • Outstanding organizational and time management skills
  • Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
  • Excellent verbal and written communications skills
  • Discretion and confidentiality
  • B.Sc/HND in any field

Perks

  • Excellent MS Office knowledge Excellent verbal and written communications skills Discretion and confidentiality.

Deadline: 25th July, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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