Type to search

Real Estate

Job Opportunities in a Property Management Company, 2019

Share

Pivotage Consulting – Our client, a full service property management company is currently seeking to grow its team by hiring as:

Job Title: Call Center Agent

Ref No: CCA/1112/AF
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert

Summary/Objective

  • The Call Center Agent answers incoming calls from customers, responds to inquiries, manages complaints, troubleshoot significant customer service problems, and provides general information about the company.

Job Responsibilities

  • Answering  incoming calls and respond to customer’s emails
  • Managing  and resolving  customer complaints
  • Selling  products and place customer orders in the computer system
  • Identifying  and escalate issues to supervisors
  • Providing  product and service information to customers
  • Researching  required information using available resources
  • Researching , identify, and resolve customer complaints using applicable software
  • Processing orders, forms, and application
  • Routing  calls to appropriate resources
  • Documenting  all call information according to standard operating procedures
  • Recognizing , document, and alert the management team of trends in customer calls
  • Following up customer calls where necessary
  • Upselling  products and services
  • Completing  call logs and reports

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

  • Must have the ability to multitask and prioritize tasks.
  • Must have excellent verbal and written communication skills.
  • Must have In-depth understanding of entire MS Office suite.
  • Must be able to react effectively and calmly in emergencies.
  • Must be able to maintain customer confidentiality
  • Must pay attention to detail and effective listening ability.

Job Requirements

  • Must have a minimum of 1 to 3 years’ in similar role
  • Must have a Bachelor’s degree in relevant discipline with a minimum of a Second Class Honours, Upper Division (2:1)
  • Must have a working knowledge of MS Office packages
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills

Salary
N60,000 Monthly.

Job Title: Social Media Manager

SMM/1113/AF
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert

Summary/Objective

  • The Social Media Manager will be in charge of representing our company by building a social media presence for our brands. Run social media advertising campaigns and drive engagement by creating high-quality original written and visual content. Engage influencers, manage our community by responding to comments, and oversee our customer service platform on social media.

Job Responsibilities

  • Creating high-quality original written and visual content for a social media campaign.
  • Build a social media presence.
  • Coaching employees company-wide on content creation best practices.
  • Running company social media advertising campaigns.
  • Overseeing customer service provided via social media.
  • Monitoring company brand and building brand awareness on social media.
  • Analyzing data.
  • Responding to comments on social media.
  • Engaging influencers.
  • Be a community manager.
  • Able to develop the right voice for each social media platform.

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

  • Must be creative.
  • Must be able to use social media to create presence.
  • Must be presentable.
  • Must be a good team player with Interpersonal skills.
  • Must be confident, have a dynamic personality.
  • Must have strong organizational skills to juggle multiple tasks.
  • Must be proactive and with strong attention to details.
  • Must have good communication skills (both written and oral).
  • Must have the ability to work without supervision.

Job Requirements

  • Candidate must be familiar with the use of all social media platforms.
  • Candidate must possess skills on picture taking and editing.
  • Candidate must have cognate experience as a customer service representative.
  • Candidate must have functioning laptop and smart phone.
  • Candidate must have B.Sc in any related field.
  • Candidate must have minimum 3 years work experience as a Social Media Manager.
  • Candidate must be agile/willingness to work.

Salary
NGN100,000./Month

Deadline: 2nd August, 2019.

Method of Application
Interested and qualified candidates should send their CV (Ms Word Format) to: recruitment@pivotageconsulting.com using “Call Center Agent” as the subject of the mail.

Tags:

Leave a Comment

Your email address will not be published. Required fields are marked *

Subscribe to FREE Job Alert

Click verification link sent to your inbox to complete subscription!