Contact Center Agents Recruitment in a Commercial Bank

Workforce group – Our client, a reputable Commercial Bank, is currently recruiting suitably and qualified candidates for the position below:

Job Title: Contact Center Agent (Hausa Speaking)

Location: Lagos

Summary

• H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

• HND/BSc. in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Deadline: 30th September, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online