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Business and Finance

Contact Center Agents Recruitment in a Commercial Bank

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Workforce group – Our client, a reputable Commercial Bank, is currently recruiting suitably and qualified candidates for the position below:

Job Title: Contact Center Agent (Hausa Speaking)

Location: Lagos

Summary

  • H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Requirements

  • HND/BSc. in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Deadline: 30th September, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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