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Manufacturing / FMCG / Industrial

Graduate Internship Recruitment in an FMCG Industry, Sept., 2019

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CornerStone Staffing – Our client, a big player in the FMCG Industry invites applications for:

 

Job Title: Telesales Agent – Internship

Location: Lagos, Nigeria

Job Description

  • We are looking to recruit a Telesales Agents. This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Your job as a Telesales Agents is to:

  • Give customers the best options on their purchase
  • Give product information
  • Increase our sales via varied communication channels.

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Knowledge, Skills, and Experience

  • Minimum B.Sc /HND required in any field.
  • At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Flight Ticketing skill is an added advantage
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets.


Method of Application

Interested and qualified candidates should:
Click here to apply online

 

Title: Graduate Internship Programme

Location: Lagos, Nigeria

Job Description
The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree. Components of the program include:

  • Hands-on experience working as a member of a specific department and team.
  • End of program presentation of project findings, and recommended course of action to executives.
  • Assigned projects to accelerate learning of key functions/process.
  • Cross-functional departmental exposures within the corporate office.
  • Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.

The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.

Requirements

  • Prior internship experience is a plus
  • Recent graduates can be considered/About to complete and/or completed NYSC
  • Proficient in word, excel, power point, etc.
  • Good written and verbal communication skills.
  • A passion for retail, and interested in being part of crafting the future of retail.
  • Able to break down and creatively solve problems
  • Flexible and adaptable at applying skills to different situations
  • Minimum of 2:1

Deadline: 30th September, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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