The International Rescue Committee (IRC) is one of the world’s leading crisis response agencies, providing life-saving assistance and supporting recovery and reconstruction for people affected by war and natural disasters. Active in public health, education, livelihoods, women’s empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.
We are recruiting to fill the position below:
Job Title: Team Leader – Health Resilience of North East Nigeria
Requisition ID: req6038
Location: Maiduguri, Borno
Sector: Health
Employment Type: Full-Time
Employment Category: Fixed Term
Open to Expatriates: Yes
Job Description
- The conflict in North East Nigeria has displaced over 1.9 million people and shattered livelihoods of many more. Since 2014 IRC has been delivering support to communities affected; across Borno, Yobe and Adamawa states, with field offices in Maiduguri, Monguno, Gwoza, Damaturu, Yola and Mubi and a country office in Abuja.
- With over 700 staff we deliver humanitarian support and longer term recovery programming in health, nutrition, WASH, education, protection, economic recovery and livelihoods.
- We work in coordination with State government Ministries, WHO, UNICEF, UNHCR, UN OCHA and other development organisations. IRC is an active participant in coordination mechanisms to contribute to improved impact.
Project Overview
- DFID Health Resilience of North East Nigeria Service delivery project in Borno and Yobe states will support delivery of quality integrated primary healthcare, reproductive, maternal, newborn and child health services and improve evidence based decision making, accountability at all levels of service delivery. The Project team will work alongside state and local government authorities building their capacity to effectively deliver quality integrated primary healthcare, reproductive, maternal, and newborn and child health and nutrition services.
Scope of Work
- The Team Leader (TL) will be responsible for the overall technical, financial and operational management of the Emergency Health and Nutrition Service Delivery programme, reporting to the Deputy Director for Programmes within the IRC Nigeria office. The TL will serve as the liaision with state government authorities, development actors and stakeholders. A proactive and dynamic Team Leader, you will lead and give strategic direction to the project consortium and ensure the program is implemented in accordance with donor regulations, and internationally recognized humanitarian standards. You will support project initiatives to adequately address the needs of the beneficiary population in the most cost-effective and inclusive manner.
- This position will be based in Maiduguri, Borno State, with regular trips to the field. Please note this position is contingent on award.
Responsibilities
- Provide overall technical leadership, financial and operational management of the programme
- Serve as the consottium’s representative to the donor, State Ministry of Health (SMoH) and other technical agencies and organizations
- Provide high quality leadership and strategic vision to the consortium, with hands on management ensuring programme activities achieve the greatest coverage and impact possible, coordinated inputs and technical/managerial quality and programming that is data driven and adapts and changes with the context
- Supervise the Senior Programme Management Team, likely to include the Deputy Team Leader, the Finance Lead, the Operations Lead, and Technical Advisors
- Overall management of a team of diverse staff, cultivating and maintaining a work environment that promotes collaboration, trust, mutual respect, and empowers staff to take responsibility
- Ensure a culture of Client Responsivenss though policies that facilitate client responsiveness through resource allocation, advocacy, and project design and by requesting and using client feedback data to make decisions
- Regular coordination with the supplier implementing the DFID contract aspects of their Health Business Case
- Representation to donor and partners including government officials, CSOs, INGOs and development partners
- Engagement and coordination with humanitarian and development coordination mechanisms, ensuring regular programme updates to partners and stakeholders and promotion of joint planning and implementation
- Programme implementation in compliance with DFID regulations, agreements signed with partners and IRC internal policies and procedures.
Qualifications
- Demonstrated expertise in health and nutrition service delivery in insecure environments and areas affected by crisis
- Minimum of 10 years of increasingly responsible experience in humanitarian and development program management
- Master’s degree in relevant health related subject, post-graduate medical degree (MPH, MD, RN, PA, or midwife), or other relevant degree
- Validated leadership and strategic planning capabilities
- Experience running large, geographically dispersed teams and working in tandem with local and international partners
- Demonstrated experience leading and managing inter-institutional coordinating functions within a multi-cultural operating environment
- Excellent oral, written, and interpersonal skills with evidence of ability to productively interact with a wide range and levels of organizations (government, private sector, NGOs, research institutions)
- Demonstrated good judgment and decision-making skills
- Fluency in English (spoken and written)
- Excellent IT skills (Word, Outlook, Excel, PowerPoint)
- Ability to handle a large and dynamic workload, work under pressure and meet deadlines;
- Previous work experience in Africa, field experience in Nigeria is preferred
- Strong internal and external communications skills, experience with advocacy an advantage
- Nigeria nationals or long-term residents are particularly encouraged to apply
Standards for Professional Conduct:
- The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality:
- IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Case Management Officer
Requisition ID: req6282
Location: Mubi, Adamawa
Employment Type: Full-Time
Employment Category: Fixed Term
Sector: Women Protection & Empowerment
Open to Expatriates: No
Job Overview/Summary
- Under the management of the WPE Manager, The WPE case management Officer will be based in Gwoza.
- She will coordinates with other WPE staff/sectors to ensure survivors needs are met and provide supportive supervision to WPE Case Workers to ensure properly and timely case documentation, services provision and follow up are provided for identified GBV survivors, with the use of GBVIMS incident recorder and be able to make analysis of trends for an informed programing, strengthen prevention activities and decision making.
- Will ensuring that hard copies of all cases documented are kept in a safe and secured cabinet with lock and key
Major Responsibilities
- Provide regular supervision to case workers and make sure that staff correctly document cases in GBVIMS+
- Participate actively in GBV sub working group at LGA level
- Lead in case conferences sessions at LGA level
- Ensure case workers follow the steps involved in case management, document the action plan and work with survivor to implement plan.
- Follow-up with case workers to ensure developed plans are implemented.
- Ensure case management steps are followed, referrals and documentation are happening in an appropriately and timely manner.
- Maintain files on all GBV documented cases and follow-ups in all operational areas.
- Regularly update documentation and maintain database for all documented cases, plan of action and follow-ups visits using the GBVIMS.
- Conduct regular meetings with caseworkers for debriefing and provide support as may be needed.
- Manage Database of documented cases: to include statistics, and all other relevant information.
- Use the GBVIMS Incident Recorder to analyze cases documented for weekly, monthly and quarterly statistics as required by program Manager / Coordinator for internal and donor reporting in a timely manner.
- Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors.
- Provide weekly/monthly reports of prevention activities to the Program Manager.
- Update the service mapping as well as ensure that referral pathway at Gwoza level is solidified
- Identify and provide capacity building training for cases management team
Other duties and Responsibilities:
- Lead mentorship and trainings to IRC and other NGOs outreach workers/volunteers to improve their skills and capacity to support and refer survivors to services and adhere to guiding principles
- Assess gaps on how the referral pathway is functioning through direct follow ups with service providers and make suggestions for improvement to the supervisor.
- Maintain positive coordination and relationships with partner and other IRC sector staff.
- Work with the PSS officer to ensure supplies/resources for counseling spaces, women centers and other program activities are requested on a timely manner and are efficiently utilized.
- Adherence to the IRC code of conduct (IRC WAY) that ensures transparency, services and accountability to beneficiaries and reports any abuse of beneficiaries by other IRC staff, including sexual exploitation and abuse in accordance with the IRC reporting procedures.
- Work with the PSS officer to keep information and records of psychosocial activities taking place at the centers to strengthen monitoring of program achievements
- Perform any other duties as required by the supervisor from time to time
- Adherence to the IRC Security Policy.
Key Working Relationships
- Position Reports to: WPE Manager
- Indirect/Technical Reporting:
- Position directly Supervises: Case management assistant
- Key Internal Contacts: Other sector staff,
- Key External Contacts: Community members, school teachers and other NGOs staff
Qualifications
Education:
- Must have attained at least University degree in social sciences/biological sciences from a recognized Institution.
Work Experience:
- Counseling and training experience, including experience working with women and girls preferred
- Must have worked in the same or similar capacity
Demonstrated Technical Skills:
- Ability to maintain confidentiality and respect for clients at all times is essential.
- Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background and diversity
- Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer work in women’s group, girls clubs or other relevant experience is an added advantage
- Ability to facilitate trainings and sessions, including group support activities with women and girls.
- Ability to keep records and write simple and basic reports of activities would be an added advantage.
Demonstrated Managerial/Leadership Competencies:
- Ability to work as a member of a team essential
- Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
Languages:
- Ability to communicate in English, Hausa and local dialects spoken in the location
Computer/Other Tech Requirements:
- Full professional competency in Microsoft Office Suite, especially Word, Excel and PowerPoint, is required
- Ability to Travel: 5% of time if applicable.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Human Resources Coordinator
Requisition ID: req6369
Location: Maiduguri, Borno
Sector: Human Resources
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: Yes
Job Description
- The Human Resources Lead is responsible for providing strategic leadership for the HR function for over 2000 staff and incentive workers across the Nigeria Country Program. The HR Lead will manage the HR team to ensure efficient and high quality staff recruitment, contracts management, orientation, learning and development, performance management, compensation and benefits, policy and labor law compliance, employee engagement and staff care.
- The position acts as an HR advisor to the Senior Management Team (SMT). The HR Director reports to the Deputy Director of Operations, Nigeria and the Regional HR Director, of West Africa and is a member of the SMT.
- The HR Lead will adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure economy and efficiency of HR processes and procedures in the service of supporting IRC programs.
Responsibilities
Strategic HR Leadership and Management:
- Devise and deliver a planned HR approach to attracting, developing, inspiring and retaining the right people, with the right skills to achieve high-quality programmatic outcomes in line with Strategic Action Plans (SAPs).
- As a member of the SMT, determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to facilitate nationalization of roles and staff retention.
- Actively participate in proposal design and grants opening and review meetings (GRMs, GOMs) specifically advising on organizational structure, position scoping, demographic/staffing analysis and other inputs critical to ensuring a strong HR foundation to support program quality.
- Lead a collaborative approach to employee engagement, gender equality and staff care strategy and supporting initiatives, drawing on country, regional and HQ inputs and resources.
- Conduct monthly and quarterly strategic HR metrics and analysis to inform SMT and Regional HR decision-making; lead on country program inputs to global HR scorecards and action plans.
- Continually assess and refine recruitment tactics; Develop candidate rosters, actively network and employ innovative, creative recruiting methods to attract and hire the best talent. Proactively position IRC as an Employer Brand of Choice in the country.
- Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
- Deliver international HR management, including policy, process and employee relations management, with support from Regional HR Director as needed.
- Lead the performance management process with guidance from regional and HQ HR. Create a plan to manage annual and mid-year Performance Check-Ins, conduct training on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees to create country wide development plans. Through HR initiatives and actions, support a culture of continuous feedback.
- Participate in budget preparation and provide strategic compensation analysis to drive nationalization and ability to attract high-quality talent. Define and review salary structure, coordinate annual compensation review process and compensation adjustments, consulting with HQ compensation team to align with best practices.
- Manage national benefit plans, communicate updates and conduct information campaigns for national and international staff. Consult with HQ benefits team to align with IRC best practices.
- Devise staff care action plans that elevate morale and support the well-being of staff; create emergency staff care interventions. Consult with Regional HR Director and Global Duty of Care Director to align with IRC best practices.
- Oversee HR administration and ensure 100% compliance with current labor laws; consult and partner with local counsel as needed.
- Lead all employee relations with professional grace with the aim of empowering employees and supervisors to with the tools and resources necessary to resolve conflicts with mutual respect. Act as impartial mediator when necessary. Escalate code of conduct issues, lead or co-lead employee relations investigations and ensure issues are brought to resolution with appropriate follow-up carried out. Partner with and seek counsel from Ethics and Compliance Unit (ECU) as needed.
- Advise supervisors in determining appropriate, consistent and judicious disciplinary measures in line with local labor law and global policy.
- Manage any lay-offs or reorganizations in partnership with SMT, supervisors and regional HR to with an emphasis on compliance, due diligence, communications and staff care.
- Lead exit management to ensure seamless and positive transition for all departing employees.
Staff Performance Management and Development:
- Serve as a model of supervisory excellence; supervise and mentor direct-report HR staff, including communicating clear expectations, setting/refining performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
- Provide constructive feedback and counsel on career paths and professional development for HR team and IRC staff; foster a culture of continuous learning opportunities.
- Support senior staff to continue to pursue nationalization of senior and management positions.
- Promote and monitor staff care and well-being. Model and support healthy work-life balance practices.
Communications:
- Communicate and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program.
- Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff by delivering employee engagement and communication action plans.
- Maintain and leverage open communications and partnership on projects and shared goals with other HR Leads at the country level, regional HR and HR HQ levels.
- Provide direct support and advise the CD and SMT on staff communications to ensure clear, consistent, timely and transparent communication on matters impacting staff.
Qualifications
Education:
- Bachelor’s degree required. Master’s university degree in HR management, International Relations or Development, MBA, Law or related field is preferred.
Work Experience:
- Minimum of 8 years of progressive experience as an HR generalist, including recruitment, performance management, complex employee relations, compensation, training and development and HR Administration.
- Minimum 5 years successful staff management experience
- At least 2 years of experience with an international organization or international experience.
- Strategic leadership experience managing an HR function for large budget programs in the INGO sector is strongly preferred.
- Remote management experience strongly preferred.
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission and humanitarian principles.
- Receptive to building and maintaining positive relationships with people from all backgrounds, genders, cultures and viewpoints.
- Resourceful in figuring out how to get things done, seeking opportunities to learn and grow, contributing creative and innovative ideas and serving as a change champion.
- Resilient and able to thrive in a fast-paced, quickly changing environment with a sense of urgency and an ability to deliver results under pressure.
- Results-oriented approach to planning and prioritizing HR activities.
- Demonstrated commitment to pursue work/life balance for self and others.
- Proven track-record of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution.
- Highly collaborative and consultative approach.
- Top-tier written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development in English
- Excellent management, interpersonal, consultative and negotiation skills and a demonstrated ability to promote harmonious teamwork, in a cross cultural context.
- Very strong proficiency in MS Word, Excel, Outlook and PowerPoint is required.
- Analytical ability in creating effective HR solutions while adhering to labor laws;
Language/Travel:
- English language is required;
- Travel: 60% of time spent in Maiduguri office, 30% visiting other Field Offices. International travel for regional conferences, workshops, trainings 2-4 times per year.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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