Garanntor is a privately owned company hosting and infrastructure-as-a-service company. Since our founding in 2016, Garanntor has continually innovated new ways to deliver on our mission: Making it Easy So You Can Focus on Growing Your Business. Based in Lagos, Nigeria.
We are recruiting to fill the position below:
Job Title: Technical Support Specialist
Location: Lagos
Job Description
- We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
- As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
- Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.
Responsibilities/Requirements
- Provide live chat support for customers.
- Excellent Communication Skill in English (oral and written)
- Familiarity with Linux/Unix command line
- Experience with Windows Server operating systems
- Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
- Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
- Document cases and follow-up on issues from inception through resolution.
- Provide basic customer support through ticketing system
- Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
- Good Knowledge of Web server, Mail server, DNS, FTP, SSH
- Excellent Knowledge in Web Hosting Control Panels such as cPanel, Plesk, Direct Admin
- Excellent knowledge in Server/Website migrations
- Ability to work flexible hours.
Deadline: 15th November, 2019.
How to Apply
Interested and qualified candidates should send their CV to: hr@garanntor.ng using the “Job Title” as the subject of the mail.
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