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Transport / Logistics / Haulage

Customer Care / Admin Oficer Job at GL Auto Auction Limited

GL Auto Auction is a pacesetter in online auto auction business in Nigeria. We provide auto auction market place that allows people to pre-bid and participate in exciting LIVE online auctions.

We are recruiting to fill the position below:

Job Title: Customer Care / Admin Officer

Location: Lagos

Job Summary

  • Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.

 

Experience & Qualifications

  • A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
  • CRM or other recognised certifications.
  • A minimum of two (2) years relevant experience

Competencies And Person Specifications:

  • Active listening skills with strong phone and verbal communication skills.
  • Ability to multi-task, set priorities and manage time effectively
  • High degree of accuracy and attention to detail.
  • Critical thinking and problem solving skills.
  • Good follow up and follow through skills and should be highly internally driven.
  • Possess analytical skills with ability to identify trends and challenges.
  • Highly creative with ability to think out of the box.
  • A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
  • An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Principal Duties and Responsibilities

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
  • Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
  • Demonstrate total understanding of company’s products, pricing information and promotions so as to easily provide real time information to customers.
  • Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
  • Take orders, calculate charges, and process billing or payments by working with relevant departments.
  • Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
  • Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
  • Generate and prepare relevant reports as required of by the department.

Deadline: 22nd January, 2020.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV to: career@glautoauction.com using the “Job position: as subject of the email.

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