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Fresh Job Openings in a Microfinance Firm, 5th January, 2020


Smart Partners Consulting Limited – Our client who runs a microfinance firm is recruiting to fill the position below:

Job Title: Recovery and Collection Executive

Location: Lagos

Job Description

  • We are in need of a Recovery and Collection Executive who is to apply the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularized and/ or to provide credit solutions to customers.


  • Manage Large NPA accounts and discuss with customers on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual to reduce the NPA exposure.
  • Ensure that documentations relative to the debts are up-to-date (Search on Asset, Security documents, property valuation reports)
  • Ensure that for all process there is a maker and checker process in preparation of vouchers, reconciliation of accounting reports and any other reporting and submission with Collections and Recovery
  • Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members
  • Adopt proper records management principle as defined by the bank in terms of upkeep and filing of documentation
  • Ensure that the submission timeline is respected with the no delay to internal as well as external stakeholders
  • Develop good rapport and liaison with other departments (OPC,Credit Card dept, Finance, IT, Legal, Credit Admins etc…) relative to any recovery process or activity
  • Assist and participate in Internal and External audit reviews and also contribute to management responses
  • Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied
  • Steer meetings with Litigation team on cases where foreclosure/ legal recovery have already commenced so as to activate process
  • Regularly conduct site visits of high ticket size NPA accounts to assess the recovery scope and also define on the recovery strategy to be adopted
  • Conduct Regular meetings with legal administrators/ receivership managers to ensure cases are closed within reasonable period of time


  • Minimum BSc with at least 10 years MFB experience / Under Graduate / Post Graduate
  • At least 5-10 years banking experience
  • Experience within Credit and/or Risk
  • Experience in Debt collections
  • Understanding of BoM guidelines
  • Legal recovery knowledge as well as BPA
  • Understanding of BASEL convention will be an advantage.
  • Additional skills:
  • Communication and Listening skills
  • Negotiation Skills
  • Fluency in English and French
  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint)
  • Financial – Accounting Principles & Practice
  • Credit assessment
  • MIS Analytics
  • Lending Procedures and Legal aspects would be an advantage
  • Risk Management
  • Leadership
  • Planning and Organizing
  • Team Player
  • Can do attitude
  • Innovative


Job Title: Consumer Loan Officer

Location: Lagos

Job Description

  • We are in need of a consumer loan officer to evaluate, authorize approval or deny loan applications for people or for business.
  • You will act as liaison between customers and our financial institution and you will help qualified applicants acquire loans in a timely manner.


  • Evaluate credit worthiness by processing loan applications and documentation within specified limits
  • Interview applicants to determine financial eligibility and feasibility of granting loans
  • Determine all applicable ratios and metrics and set up debt payment plans
  • Communicate with clients either to request or to provide information
  • Justify decisions (approvals/rejections) and report on them
  • Complete loan contracts and counsel clients on policies and restrictions
  • Update job knowledge on types of loans and other financial services
  • Maintain and update account records
  • Assess customer needs, explore all options and introduce different types of loans
  • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines


  • Minimum of 2 years Proven working experience as a loan officer in top leading MFB
  • Familiarity with computers and banking applications/software
  • Solid understanding of direct/indirect lending products and practices
  • Excellent communication and interpersonal skills
  • Customer satisfaction orientation and sales competencies
  • Ability to work in a goal oriented environment
  • BS degree in Finance, Economics or a related field


Job Title: Marketing and Communication Executive

Location: Lagos

Job Description

  • We are in need of a Marketing & Communications Executive will work directly under the COO and will be contributing to and implementing the Company’s marketing and communication strategy.

Specific responsibilities include (but are not limited to):

  • Together with the COO, establishing a marketing and communication plan
  • Maintaining business relationships with our merchant partners
  • Regularly developing communication materials
  • Monitoring and managing the marketing needs of our branches
  • Performing market research and client satisfaction surveys, and analyzing the data
  • Contribution to the definition of new products
  • Staff training on Marketing, Sales and Customer satisfaction
  • Organizing promotional and CSR events, and communicating about them
  • Maintaining and updating the company’s website and social media pages


  • Bachelor Degree (Preferable HND or Degree in Marketing)
  • Good command of Microsoft Office
  • Accurate and detail oriented person
  • Detail-orientednd able to respect deadlines
  • Good people skills
  • Excellent communication and writing skills in English and Burmese
  • 2-3 years experience in a marketing position
  • Graphic design skills and ability to use graphic design software are a plus

Deadline: 7th January 2020.

Method of Application
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the “Job Title” as the subject of the mail.

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