Smart Partners Consulting Limited – Our client who runs a microfinance firm is recruiting to fill the position below:
Job Title: Recovery and Collection Executive
Location: Lagos
Job Description
- We are in need of a Recovery and Collection Executive who is to apply the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularized and/ or to provide credit solutions to customers.
Responsibilities
- Manage Large NPA accounts and discuss with customers on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual to reduce the NPA exposure.
- Ensure that documentations relative to the debts are up-to-date (Search on Asset, Security documents, property valuation reports)
- Ensure that for all process there is a maker and checker process in preparation of vouchers, reconciliation of accounting reports and any other reporting and submission with Collections and Recovery
- Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members
- Adopt proper records management principle as defined by the bank in terms of upkeep and filing of documentation
- Ensure that the submission timeline is respected with the no delay to internal as well as external stakeholders
- Develop good rapport and liaison with other departments (OPC,Credit Card dept, Finance, IT, Legal, Credit Admins etc…) relative to any recovery process or activity
- Assist and participate in Internal and External audit reviews and also contribute to management responses
- Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied
- Steer meetings with Litigation team on cases where foreclosure/ legal recovery have already commenced so as to activate process
- Regularly conduct site visits of high ticket size NPA accounts to assess the recovery scope and also define on the recovery strategy to be adopted
- Conduct Regular meetings with legal administrators/ receivership managers to ensure cases are closed within reasonable period of time
Requirements
- Minimum BSc with at least 10 years MFB experience / Under Graduate / Post Graduate
- At least 5-10 years banking experience
- Experience within Credit and/or Risk
- Experience in Debt collections
- Understanding of BoM guidelines
- Legal recovery knowledge as well as BPA
- Understanding of BASEL convention will be an advantage.
- Additional skills:
- Communication and Listening skills
- Negotiation Skills
- Fluency in English and French
- Ability to use Microsoft Office tools (Excel, Word, PowerPoint)
- Financial – Accounting Principles & Practice
- Credit assessment
- MIS Analytics
- Lending Procedures and Legal aspects would be an advantage
- Risk Management
- Leadership
- Planning and Organizing
- Team Player
- Can do attitude
- Innovative
Job Title: Consumer Loan Officer
Location: Lagos
Job Description
- We are in need of a consumer loan officer to evaluate, authorize approval or deny loan applications for people or for business.
- You will act as liaison between customers and our financial institution and you will help qualified applicants acquire loans in a timely manner.
Responsibilities
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and counsel clients on policies and restrictions
- Update job knowledge on types of loans and other financial services
- Maintain and update account records
- Assess customer needs, explore all options and introduce different types of loans
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines
Requirements
- Minimum of 2 years Proven working experience as a loan officer in top leading MFB
- Familiarity with computers and banking applications/software
- Solid understanding of direct/indirect lending products and practices
- Excellent communication and interpersonal skills
- Customer satisfaction orientation and sales competencies
- Ability to work in a goal oriented environment
- BS degree in Finance, Economics or a related field
Job Title: Marketing and Communication Executive
Location: Lagos
Job Description
- We are in need of a Marketing & Communications Executive will work directly under the COO and will be contributing to and implementing the Company’s marketing and communication strategy.
Specific responsibilities include (but are not limited to):
- Together with the COO, establishing a marketing and communication plan
- Maintaining business relationships with our merchant partners
- Regularly developing communication materials
- Monitoring and managing the marketing needs of our branches
- Performing market research and client satisfaction surveys, and analyzing the data
- Contribution to the definition of new products
- Staff training on Marketing, Sales and Customer satisfaction
- Organizing promotional and CSR events, and communicating about them
- Maintaining and updating the company’s website and social media pages
Skills
- Bachelor Degree (Preferable HND or Degree in Marketing)
- Good command of Microsoft Office
- Accurate and detail oriented person
- Detail-orientednd able to respect deadlines
- Good people skills
- Excellent communication and writing skills in English and Burmese
- 2-3 years experience in a marketing position
- Graphic design skills and ability to use graphic design software are a plus
Deadline: 7th January 2020.
Method of Application
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the “Job Title” as the subject of the mail.
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