First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: Desk Head, Database Management
Ref No: 2000001O
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Deputy Manager Grade Range – To : Manager
Job Objective(s)
- The objective of this role to esure the confidentiality, integrity and availability of Third Party Application and EBS Databases (Nigeria and Subsidiaries )
Duties & Responsibilities
- Secures database by developing policies, procedures, and controls.
- Ensuring all the data complies with legal regulations
- Maintains database results by setting and enforcing standards and controls.
- Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming.
- Keeps senior technical management informed by preparing reports on system performance and problems.
- Install and configure relevant network components to ensure database access as well as database consistency and integrity
- Install and configure oracle and SQL databases
- Use database management system software and tools to investigate problems and collect performance statistics and create reports.
- Carries out routine configuration/installation and reconfiguration of database and related products.
- Respond to and resolve basic database issues Oracle and SQL
- Perform routine performance tuning on the bank’s databases while ensuring high levels of data availability, integrity and confidentiality
- Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
- Administration of the bank’s Enterprise backup and Recovery system while ensuring that adequate backup of data is taken and readily available for recovery and restoration
- Ensure all Changes to the Configuration of the databases followed strictly the bank’s change management process
- Ensure proper documentation of all databases infrastructure processes/procedures in the Departmental Standard of Operation Document.
Job Requirements
Education:
- Minimum Education: First Degree in numerate discipline; Higher Degrees/Professional Certifications (an added advantage)
Experience:
- Minimum experience: 8+ years relevant experience in database administration and management with at least 2 years in leadership position
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Database Administrator (Third Party & EBS)
Ref No: 2000001M
Location: Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
- Managing and monitoring of Third party and EBS databases (Nigeria & Subsidiaries) and ensures 99.9% availability
Duties & Responsibilities
- Install and configure relevant network components to ensure database access as well as database consistency and integrity
- Install and configure oracle and SQL databases
- Use database management system software and tools to investigate problems and collect performance statistics and create reports.
- Carries out routine configuration/installation and reconfiguration of database and related products.
- Respond to and resolve basic database issues Oracle and SQL
- Provides 24/7 Database Management Support on a Shift Basis
- Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
- Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
- Keep accurate inventory of all databases
- Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
- Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
- Prepare daily performance reports for databases
- Perform other duties as may be assigned by Team Lead and Head, Datacenter Services
Job Requirements
Education:
- Minimum Education: First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)
Experience:
- Minimum experience: 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Database Administrator (Finacle Databases Nigeria & Subsidiaries)
Ref No: 2000001L
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Executive Trainee Grade Range – To : Banking Officer
Job Objective(s)
- Managing and monitoring of Finacle databases (Nigeria & Subsidiaries) and ensures 99.8% availability
Duties & Responsibilities
- Install and configure relevant network components to ensure database access as well as database consistency and integrity
- Install and configure oracle and SQL databases
- Use database management system software and tools to investigate problems and collect performance statistics and create reports.
- Carries out routine configuration/installation and reconfiguration of database and related products.
- Respond to and resolve basic database issues Oracle and SQL
- Provides 24/7 Database Management Support on a Shift Basis
- Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
- Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
- Keep accurate inventory of all databases
- Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
- Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
- Prepare daily performance reports for databases
- Perform other duties as may be assigned by Team Lead and Head, Datacenter Services
Job Requirements
Education:
- Minimum Education: First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)
Experience:
- Minimum experience – 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Database Administrator (Channels and Payments)
Ref No: 2000001K
Location: Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Banking Officer
Job Objective(s)
- Managing and monitoring of Channels and Payment databases (Nigeria & Subsidiaries) and ensures 99.9% availability
Duties & Responsibilities
- Install and configure relevant network components to ensure database access as well as database consistency and integrity
- Install and configure oracle and SQL databases
- Use database management system software and tools to investigate problems and collect performance statistics and create reports.
- Carries out routine configuration/installation and reconfiguration of database and related products.
- Respond to and resolve basic database issues Oracle and SQL
- Provides 24/7 Database Management Support on a Shift Basis
- Monitor database growth on a weekly basis to generate Utilization Statistics for Capacity Planning Management
- Administration of the bank’s Enterprise Backup and Recovery System while ensuring that adequate backup of data is taken and readily available for recovery and restoration
- Keep accurate inventory of all databases
- Ensure proper documentation of database infrastructure processes and procedures in the Departmental Standard of Operation Document (SOP).
- Ensure all Changes to the Configuration of databases follow strictly the bank’s change management process
- Prepare daily performance reports for databases
- Perform other duties as may be assigned by Team Lead and Head, Datacenter Services
Job Requirements
Education:
- Minimum Education: First Degree in Numerate course (Math, Engineering, Chemistry, Physics, Computer Science); Higher Degrees/Professional Certifications (an added advantage)
Experience:
- Minimum experience: 2 years relevant experience in the banking industry with at least 1 year in Datacenter Services.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, IT Risk Management
Ref No: 2000001J
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager
Job Objective(s)
- To identify non-conformance and assure remediation, mitigation and/or positive acceptance of risk
- To manage all risks associated with the use, ownership, operation, involvement, influence and adoption of IT within FirstBank.
- To define a process to counteract interruptions to business activities and to protect critical business processes from the effects of major failures of information systems or disasters and to ensure their timely resumption
Duties & Responsibilities
- Define a formal set of processes by which the organization identifies, measures, controls, and reports on relevant risks and reports
- Maintain the IT Disaster Recovery Plan including annual reviews
- Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly.
- Effectively communicate the nature and criticality of risks to the highest levels of the business
- Schedule audits and update and monitor the audit programme report. Review the audit responses and issue the assurance programme reports
- Respond to Audit. Establish the audit response team. Host the audit and respond to the outcomes
- Establish Assurance Management standards to cover client/external requirements (e.g. BASEL2, Sarbanes-Oxley, etc.)
- Coordinate the development and ongoing maintenance of other IT policies and procedures.
- Ensure that all IT policies and procedures are compliant with regulatory requirements
- Serve as liaison to auditors, consultants, and the bank Compliance Committee regarding documentation and review of information compliance.
- Ensure that relevant process owners are assigned and are responsible for creation, maintenance and testing of their BC & DR plans and that a central plan exists within the organization to coordinate these efforts
- Communicate audit and review results to appropriate parties; ensure that issues are addressed and corrective actions are implemented.
- Manage resources (people, hardware & software) to ensure that redundancy is available as necessary
- Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
- Ensure that alternative resources are available to ensure ongoing operations for the organization in case of a business continuity incident/disaster incident
- Participate in IT projects and initiatives to bring pro-active risk management focus into solutions
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a Business / IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage
Experience:
- 5+ years of experience in technology/ information security management
- 1+ years of management experience
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, IT Finance and Vendor Management
Ref No: 2000001I
Location: Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager Grade Range – To: Manager
Job Objective(s)
- Managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
- Managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination
Duties & Responsibilities
- Reconcile various accounts receivable and other balance sheet accounts
- Prepare, coordinate, and communicate monthly financial calendar of IT for compliance.
- Monitor IT budget and liaise with IT unit heads to document and track IT spending
- Report IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
- Facilitate the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price
- Work with other IT units in terms of supplier relationships to deliver cost reduction and maximum value from key third party contracts
- Manage the operational relationship with suppliers
- Participate in supplier selection, assist in setting selection criteria and potential suppliers evaluation
- Review supplier performance against defined SLAs and OLAs
- Raise service improvements when needed, manage issue and resolve disputes relating to suppliers
- Manage relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
- Manage supplier relationship during exit. Ensure fulfillment of supplier’s responsibilities during exit period
- Provide leadership and technical guidance to reports
Job Requirements
Education:
- Minimum of a First Degree or its equivalent in a Business / IT related discipline
- Master’s, MBA or a recognized professional certification will be an added advantage
Experience:
- 3+ years of financial management, accounting and/ or treasury experience
- 1+ years of experience in supplier relationship management.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, End User Support
Ref No: 2000001H
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager
Job Objective(s)
- Provide adequate first level support to users of computers, peripherals, networks and office automation systems
- Monitor performance against agreed Service Level Agreements (SLA’s)
Duties & Responsibilities
- Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
- Escalate issues for resolution at appropriate levels
- Monitor and track incidents reported to the service desk to the point of resolution
- Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
- Assist effort to define service levels for each of the services in the IT service catalogue (SLAs, OLAs, etc.)
- Enforce IT service desk policies and procedures are enforced and adhered to
- Assist with management of the Incident / problem database
- Continuously monitor and report service levels to ensure responsiveness of IT to business
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a business /IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage
Experience:
- 4+ years of experience in an IT services/ operations function
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, Application Support
Ref No: 2000001F
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager
Job Objective(s)
- Provide technical expertise in the areas of application operations
- Assist with maintenance and operational support of the applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives
Duties & Responsibilities
- Conduct proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
- Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
- Ensure prompt and effective delivery of applications to users
- Perform application configurations and problem and incident management to ensure IT service continuity and supply
- Review system configurations and ensure that the needed configuration elements are made available on site for installation
- Provide support to all applications in production environment
- Conduct event, fault and performance management
- Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
- Ensure all application issues are resolved and documented
- Fulfil service requests and perform routine maintenance and support activities
- Provide leadership and technical guidance to reports
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a IT related discipline
- Masters or a recognized professional certification will be an added advantage
Experience:
- 5+ years of experience in systems support/ administration
- 1+ years of management experience
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, Channels Infrastructure
Ref No: 2000001G
Location: Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager Grade Range – To: Manager
Job Objective(s)
- Provide technical expertise in the areas of channels applications and infrastructure operations
- Assist with development, maintenance and operation of the channels infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives
Duties & Responsibilities
- Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations and ensure compliance to relevant standards
- Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
- Perform configurations, problems, incidents, IT service continuity and supply
- Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
- Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
- Test, debug, document and analyze performance of channels applications and infrastructure components
- Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
- Provide support to all environments (production, test, QA, development, etc.)
- Conduct event, fault and performance management
- Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
- Fulfil service requests and perform routine maintenance and support activities
- Provide leadership and technical guidance to reports
Qualifications
Education:
- Minimum of a First Degree or its equivalent in a IT related discipline
- Master’s or a recognized professional certification will be an added advantage
Experience
- 5+ years of experience in channels system support/ administration
- 1+ years of management experience.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Communication, User Education and Adoption | IT Care
Ref No: 2000001C
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager
Job Objective(s)
- Assist with activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
- Assist with the development and measurement of business engagement mechanisms
Duties & Responsibilities
- Assist with development and maintenance of IT communications plan
- Assist with development of customer engagement and feedback mechanisms
- Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
- Ensure timely delivery of IT publications, announcements, campaigns etc.
- Assist effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)
- Conduct user trainings during roll-out of new or modified services and applications
- Continuously monitor and report service levels to ensure responsiveness of IT to business
- Coordinates IT Care Activities and IT Service Management monitoring
- Assess user needs to devise the most effective, efficient, and appropriate training models and materials
- Develop instructional materials for user training courses
- Actively engage customers to promote/ expand awareness and usage of IT services
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a business /IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage
Experience:
- 4+ years of experience in an IT function
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst Network Management (Network Availability & Performance Monitoring)
Ref No: 2000001B
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager
Job Objectives
- To manage and ensure the stability and integrity of in-house voice, data, video, wireless and WAN network services
Duties & Responsibilities
- Collaborate with IT management and department heads to assess near- and long-term network capacity needs.
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
- Design and deploy company LANs, WANs, and wireless networks
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Monitor network performance and troubleshoot problem areas as needed.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Participate in managing all network security solutions.
- Manage all network services defined in the service catalogue and ensure achievement of OLAs
- Test network & communication performance and provide performance statistics and reports; (Monthly & Quarterly)
- Ensure proper documentation of all network and communication process/procedures and Configuration items
- Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology
Qualifications
Education:
- First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
- A second degree in any of these disciplines and/or technical certifications will enhance performance though not essentiale
Experience:
- Minimum experience – 2+ years relevant experience in Network Management in the banking industry or ICT company
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, Network Management
Ref No: 2000001E
Location: Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager
Job Objective(s)
- To design, manage and ensure the stability of Core Network Infrastructures, voice, data, video, and wireless network services
Duties & Responsibilities
- Maintaining Network Architecture & Design and timely update of amendments.
- Establishing the networking environment, designing system configurations, directing system installations, defining, documenting and enforcing system standards
- Collaborate with IT management and department heads to assess near- and long-term Network System and Data Communication Capacity Planning and Growth.
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
- Design and deploy company LANs, WANs, and wireless networks
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Participate in managing all network security solutions.
- Manage all network services defined in the service catalogue and ensure achievement of OLAs
- Ensure proper documentation of all network and communication process/procedures and Configuration items
- Maintaining and Managing Core Network Systems and Data Communication
- Undertaking Data Network Fault investigation of Core Network Systems and Wireless Deployments
- Network Performance Monitoring, Traffic Policing and Priority Queuing to support critical services.
- Datacenter Extension and Business Continuity Management
- Enhance users’ experience to backend servers; applying compression, HTTP traffic optimization, load balancing and content switching with Citrix Netscaler ADC
- Design and Implementation of networks/new solutions and improving resilience of current environment
- Planning changes in line with approved Change management process
- Manage Wavelength Divisional Multiplexer, WDM and measure optical fibre links quality
- Integration of all third-party connections/ systems
- Preparing and maintaining procedures and documentation for network inventory bank-wide, recording incidents, diagnosis and resolution of network challenges, enhancements and modifications to networks, and instructions on network maintenance
- Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology.
Job Requirements
Education:
- First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component.
- A Second Degree in any of these disciplines and/or technical certifications will enhance performance though not essentiale
Experience:
- Minimum experience – 8+ years relevant experience in Core Network administration in the banking industry or ICT company.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply