Maritime & Shipping

Customer Service Analyst Job at Fosad Consulting

Fosad Consulting – Our client, an international leader in Shipping and Logistics services is currently recruiting suitably qualified candidates to fill the position below:


Job Title: Customer Service Analyst

Location: Apapa, Lagos
Reporting Line: Customer Service Manager

Job Summary

  • We are looking to hire the services of a Customer Service Analyst who will be responsible for reviewing the customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels.


Job Requirements

  • Knowledge of customer service practices
  • Experience in mediation and conflict resolution techniques
  • Knowledge of research practices
  • A Bachelors Degree in any field
  • Minimum of 1 year of experience in a similar role
  • Data Analysis experience
  • Proficient in Microsoft Office Suite

Job Responsibilities

  • Assisting the Customer Service unit with capacity development by helping team mates accustom to new customer experience initiatives
  • Timely and accurate delivery of results as dictated by Customer Service Manager.
  • Using Customer Service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it.
  • Providing the Customer Service department with process or sales improvement strategies.

Salary & Benefits

  • Leave allowances
  • Bonuses
  • NGN720,000 gross Annually.
  • Health Insurance for Staff and dependents


How to Apply
Interested and qualified candidates should send their CV to: with subject “Customer Service Analyst”

Note: Candidates that live around Apapa are advised to apply.


Application Deadline 20th February, 2020.

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