Graduate Recruitment at A1 Power Technologies Limited

Job Title: Customer Service Intern

Location: Lagos

Job Description

The ideal candidate will be required to carry out the following key activities;

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Answers inquiries by clarifying desired information on products and services.
• Respond politely and courteously to customers enquiries.
• Managing large amounts of inbound calls, chats and emails in a timely manner.
• Collecting customer information and analyzing customer need and providing prompt solutions.
• Contributes to team effort by accomplishing related results as needed.
• Coordinates daily updates on our social media handles.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
• Must be a serving Corps member.

Knowledge, Skills and Attitude:

• Good knowledge of renewable energy and electricity metering industry.
• Ability to stay calm when customers are stressed or upset.
• Proficient in graphic design software and Microsoft excel
• Experience working with customer support.
• Social media savvy
• Continuous learning and improvement
• Effective communication skills
• Attention to details
• Critical thinking, problem-solving and analytical skills
• Result oriented
• Integrity and accountability.