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Hospitality / Travel / Tourism

Job Vacancies at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is focused on presenting African hospitality and culture in a cosmopolitan manner. The resort boasts of a clean beach, lagoon and mangrove forest that provide visitors with the opportunity to observe, at close quarters, a wide variety of tropical Flora and fauna that include snake trees, mangroves, various species of epiphytes, monkeys, squirrels, bats, and various species of birds such as kingfishers, sea hawks, egrets and ducks.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Lagos

Position Summary

  • The General Manager is responsible for all aspects of operations at the resort, to day-to-day staff management and guests. He/She should be an ambassador for the brand and the resort.
  • Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the President/Founder and other stake holders.
  • Responsible for managing the resort management team (HOD’s) and overall resort targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

Duties And Responsibilities

  • Oversee the operations functions of the resort, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the resort annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the resort on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring a key staffs.
  • Coordination with HOD’s for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the resort Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to resort team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites:

  • The ideal candidate is a seasoned and highly intelligent resort professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Qualifications

  • A university degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

Experience:

  • At least 10 to 15 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.
  • Age limit: not more than 40 years

Job Title: Legal Assistant

Location: Lagos

Job Summary

  • You will use innovative technology including computer software for organizing and managing the data and documents collected throughout a case.
  • As a legal assistant, you will be tasked with a variety of duties to support lawyers, including drafting documents, conducting legal research, and maintaining and organizing files.
  • You will also help lawyers prepare for corporate meetings, trails, and hearings.

Essential Job Function

  • Plan estates and establish trust funds
  • Manage other law office staff and delegate responsibilities
  • Maintain financial records, track hours, and bill clients
  • Search legal records collected in computer databases
  • Providing administrative support to lawyer and enhance office effectiveness
  • Handling communication with clients, witnesses etc.
  • Legal administrative support for trials.
  • Investigate case facts to ensure the consideration of all relevant information
  • Identify appropriate materials, legal articles, judicial decisions, and laws for assigned cases
  • Organize, analyze, and compile information
  • Collect and record exhibits
  • Develop written statements
  • Draft legal arguments for lawsuits
  • Prepare motions and pleadings for filing in court
  • Secure affidavits
  • Support attorneys in trials
  • Track and organize files from case documents to facilitate access and availability to attorneys
  • Draft separation agreements, mortgages, and contracts

Requirements

  • Candidates should possess relevant qualification
  • Age limit: 25 – 35.

 

Job Title: Independent Marketer

Location: Lagos

Requirements

  • First Degree or HND in Marketing or Business Administration.
  • Applicant must have a minimum of five (5) years cognate experience in the marketing of Hotel and Hospitality Services, with useful and already established list of contacts from a reputable organization.
  • Effective handling of digital/outdoor advertisement and marketing
  • Applicant must be resident in Lagos preferably Lekki – Ajah axis and with a very good knowledge of the State.
  • Applicant must be versatile with the use of software.
  • Results oriented and passionate about sales and marketing
  • Experience in generating and maintaining relationships with sales leads
  • Good organizational and communication skills
  • Age limit: not more than 35

 

Job Title: Marketing Manager

Location: Lagos

Responsibilities

  • Online marketing.
  • Advertising the Resort’s products and services.
  • Reporting daily to the Resort Manager.
  • Promoting the Resort’s services.
  • Carrying out enlightenment and awareness campaigns for the Resort.
  • General duties as may be directed by Executive Management.
  • Developing and implementing marketing plans

Requirements

  • First Degree or H.N.D in Marketing or Business Administration.
  • Applicant must have a minimum of seven (7) years cognate experience in  the marketing of Hotel  and Hospitality Services, with useful and already established list of contacts from a reputable organization.
  • Effective handling of digital/outdoor advertisement and marketing
  • Applicant must be resident in Lagos preferably Lekki – Ajah axis and with a very good knowledge of the State.
  • Age limit: not more than 35 years

 

Job Title: Internal Auditor

Location: Lagos

Essential Job Function

  • Examination and checking of payment requisitions.
  • Verification of cost and prices through market survey and price negotiation.
  • Posting of payment requisitions into the computer.
  • Examination and checking of payroll.
  • Verification and checking of revenue receipts and Bank Tellers, to ensure total capturing of all transactions
  • Checking and reconciliation of revenue collections with the Bank Statement.
  • Examination and checking of Bank reconciliation statement.
  • Verification and authorization of procurement requisitions.
  • Examination of procured store items to ensure compliance with the required quality and standard.
  • Verification and signing of stores ledger for withdrawal of store’s items.
  • Vetting of assets requisition before procurement.
  • Verification of assets after procurement.
  • Supervision of assets usage to ensure proper maintenance is carried out.
  • Verifications of requisitions for payment of Agency commissions.
  • Checking of payment vouchers.
  • Checking of receipts vis a vis bank tellers.
  • Examinations of bank reconciliation statements.
  • Revenue collections at all business units.
  • Confirmation of payment to the appropriate payees.
  • Verification of assets allocated to the departments.
  • Examination, verification and checking of all payment vouchers.
  • Checking of receipts and bank statements.
  • Examination of bank reconciliation statements.
  • Environmental audit of equipments and staffing.
  • Ensuring that all vehicles are comprehensively insured.
  • Verification of prices before purchase.
  • Verification of prices during services.
  • Verification of spare parts before replacement.
  • Vetting of garage invoices before repairs and services.
  • Verification of tyres and batteries during usage and when not in use.

Job Requirements
Education:

  • B.Sc / HND in Accounting. Master in Business Administration (Finance) and Associate Member of Institute of Cost Management (ACM) will be an added advantage.

Experience:

  • Successful 6 years cognate experience in Financial Institution

Age limit:

  • Not more than 35 years of age

 

Job Title: Food and Beverage Manager

Location: Lagos

Job Summary

  • The Food and Beverage Manager is ultimately responsible for making the restaurant profitable and maintaining quality food and drinks in the resort. You must be up-to-date with food trends and beverages.
  • As the food and beverages manager you are to manage and lead the kitchen and front of bar staff, oversee the preparation of food and drinks, and ensure the restaurant’s reputation is upheld through a professional and courteous manner.

Essential Job Functions

  • Supervise operation and handlings of all food and beverage outlets in the resort.
  • Monitor and ensure fulfillment of company’s specified procedures.
  • Develop and ensure proper surveillance of food and beverage supply at the buffet location timely.
  • Administer all food and beverage facilities and ensure optimal cleanliness and safety procedures in efficient manner.
  • Monitor all local sanitation and healthcare systems in the resort to satisfy customers.
  • Maintain an inventory for all food and drinks, like liquor, beer, wine, premix canisters and canned soft for food and beverage and vending.
  • Analyze and utilize various management tools to update expenses and reduce wastages.
  • Perform regular investigation concessions and bars to standardize sanitation and janitorial services plus direct opening of bars on time.
  • Monitor and enhance efficient upkeep of storage by cleaning and sweeping away rotten food stuff.
  • Supervise all to ensure resolution of customer’s grievances in systematic way. Create zero or minimize number of customer complaints.
  • Prepare weekly work schedule as per resort requirements in assistance with other heads of units.
  • Maintain efficient franchise resort standards to provide restaurant facilities.
  • Maintain personal records of working staff for restaurants and provide efficient maintenance.
  • Maintain knowledge on all fire protection and preventive measures during emergency.
  • Ensure compliance to all company’s rules in pertinent areas.
  • Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all, Communicates with service and kitchen staff regarding reservations and/or special events.
  • Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations.
  • Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested.
  • Work with the executive chef, Operations manager and Duty manager to ensure all arrangements and details are dealt with promptly
  • Ensure that sanitation exercise are done periodically in the store room, restaurant, bar and kitchen
  • Proper management processes in making sure we always have items available for sales such as: Popcorn, Ice cream etc, in the resort.
  • Assigning officers to the resort various welcome points and monitoring the activities at different points, to ensure that dodo, Akara, and dundun are fried at the various points.

Deliverables / Key Performance Indicators:

  • You are expected to put into effect daily SERVICE REHEARSAL before meal.
  • You are expected to sectionalize the buffet point (See attached memo on format)
  • You are expected to achieve 95% on excellent service delivery
  • Receiving enquiries & details from guests relating to meal rate
  • You are expected to attain 95% on cleaning environments during meal
  • Updating on current and ongoing food and bar records & info
  • Attaining 100% percent Standard in food processing and presentation
  • Attending to basic guest requests and demands
  • Relating enquiries to the Executive Chef for proper feedback & implementation
  • Proper utilization of Food and Beverages staff to avoid redundancy and over population

Requirements

  • Years of Experience: 7 – 10 years
  • Age limit: not more 45 years

 

Job Title: Institution Marketer

Location: Lagos

Responsibilities

  • Online marketing.
  • Advertising the Resort’s products and services.
  • Reporting daily to the Resort Manager.
  • Promoting the Resort’s services.
  • Carrying out enlightenment and awareness campaigns for the Resort.
  • General duties as may be directed by Executive Management.
  • Developing and implementing marketing plans.

Requirements

  • First Degree or HND in Marketing or Business Administration.
  • Applicant must have a minimum of seven (7) years cognate experience in the marketing of Hotel and Hospitality Services, with useful and already established list of contacts from a reputable organization.
  • Effective handling of digital/outdoor advertisement and marketing
  • Applicant must be resident in Lagos preferably Lekki – Ajah axis and with a very good knowledge of the State.

 

Job Title: Executive Chef

Location: Lagos

Job Summary

  • Responsible for the consistent preparation of innovative and creative cuisine of the highest quality, presentation and flavor for the buffet centre, banquets and other food facilities, resulting in outstanding guest satisfaction.
  • Additionally responsible for the smooth running of the kitchen and manage areas of profit, stock, wastage control, hygiene practices and training within the kitchen.

Essential Job Function

  • Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.
  • Teaches preparation according to well defined recipes and follow-up and discuss ways of constantly improving the cuisine at the resort.
  • Display exceptional leadership by providing a positive work environment, counseling employees as appropriate and demonstrating a dedicated and professional approach to management.
  • Should be able to provide direction for all day-to-day operations in the kitchen.
  • Understand employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Utilizes interpersonal and communication skills to lead, influence the kitchen staff.
  • You are to advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example.
  • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Actively involves in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
  • Determines how food should be presented, and create decorative food displays.
  • Recognizes superior quality products, presentations and flavour.
  • Ensures compliance with food handling and sanitation standards.
  • Follows proper handling and right temperature of all food products.
  • Ensures all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and resort standards.
  • Reviews  guest feedback form and relationship comment cards for guest satisfaction results and other data to identify areas of improvement.
  • Coordinates with the purchase department for acquisition of needed goods and services.
  • Ensure all products are prepared in a consistent manner and meet departmental appearance/quality standards.
  • Ensure proper grooming and hygiene standards for all kitchen staffs.
  • Ensures all kitchen employees maintain required food handling and sanitation certifications necessary.
  • Ensure proper purchasing, receiving and food storage standards in the kitchen.
  • Interacts with guests to obtain feedback on food quality, presentation and service levels.
  • Actively responds to and handles guest problems and complaints.
  • Maintain Quality levels of receiving, storage, production and presentation of food.
  • Ensure sufficient staffing levels are scheduled to accommodate business demands.
  • Follows and enforces all applicable safety procedures specified for kitchen and food servers.
  • Discuss daily food cost reports with key kitchen and Food & Beverage team members.
  • Review weekly and monthly schedules to meet forecast and budget.
  • Attend the daily morning meetings and other administrative sessions.
  • Identifies the developmental needs of kitchen staffs and provide coaching, mentoring, and also helping them to improve their knowledge or skills.
  • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Also interview and hire new applicants for kitchen.
  • Frequently review finished products for quality and presentation before the orders are send to guest.
  • Able to perform additional duties as requested by the President/resort management as and when required.
  • Ensures disciplinary procedures and documentation are completed according to resort operational Standard and Management Policy.

Requirement

  • Years of Experience: Over 10 years, African settings

 

Job Title: Administrative Officer

Location: Lagos

Job Summary

  • Ensures that the office is well maintained and all necessary materials needed for the smooth running of the resort are provided and well distributed.

Essential Job Function

  • Management of all administrative duties and issues.
  • Preparation of requisitions for all purchases and services.
  • Supervision of all admin support staff.
  • Liaises with contractors directly and registers them.
  • Monitoring of material resources usage by staff.
  • Planning of budget for admin department.
  • Handles all telecommunication transactions and management.
  • Administrative management of staff welfare.
  • In charge of fleet of cars, servicing, inspection and maintenance.
  • Prepares medicals and fuel reconciliations.
  • Extremely high monitoring of quality and cost control.
  • Making stationeries available for use.

Job Requirements

  • Education: B.Sc / HND in Sociology, and Business Administration,
  • Experience: Successful 3-5 years cognate experience.
  • Competencies: Strategic Management skills, Relationship Management skills, as well as operation leadership skills and decision analysis skills. Negotiation skills, communication skills, analytical skills. Empirical knowledge of the industry and marketing aptitude.
  • Age limit: 25 – 35

Equipment To Be Used:

  • Must be able to operate computer and other office machines such as fax, calculator, telephone and so on.

Typical Physical Demands:

  • Requires sitting, standing, bending and reaching. Requires manual dexterity sufficient to operate standard office machines such as computer, fax machines, calculators, the telephones and other office equipment.

Typical Mental Demands:

  • Must be able to analyze many variables and choose the most effective course of action for the organisation at any given point in time.
  • Personal maturity is an important attribute. Must be able to resolve problems, handle complains and make effective decisions under pressure.
  • Must have a long attention span in order to listen to clients, perceive the real problems and bring issues to a successful conclusion. Must relate and interact with people at all levels in the company.

Working Conditions

  • Occasionally called upon to work overtime or odd schedules.

 

Job Title: Account Officer

Location: Lagos

Responsibilities

  • Craft new sales proposals and contract renewals
  • Schedule product demos
  • Contact customers via email or phone to answer queries or retrieve information about their account
  • Update internal databases (CRM) with account details
  • Perform back-office sales tasks to support Account Executives as needed
  • Research market trends and competition
  • Create reports on sales and marketing campaigns
  • Maintain digital and physical records of invoices and contracts
  • Address payment issues
  • Identify new revenue prospects

Requirements

  • Work experience as an Account Officer, Account Coordinator or similar role
  • Experience in customer service roles is a plus
  • Familiarity with Client Relationship Systems (CRM)
  • Good verbal and written communication skills
  • Time-management abilities
  • BSc in Marketing, Business Administration or relevant field
  • Age limit: 25 – 35
  • Experience: 2 =- 4 years

 

Job Title: Receptionist

Location: Lagos

Job Responsibilities

  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories.
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
  • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.
  • You also want to include your company’s working hours and benefits. Try to sell potential applicants, as well as the benefits that set your business apart.

Education, and Experience Requirements

  • University/college degree is an asset
  • Familiarity with phone systems
  • Previous experience with Microsoft Office software preferred
  • Age limit: not more 30 years
  • Years of Experience: 3 – 5 years

Qualifications / Skills:

  • Telephone Skills
  • Verbal Communication
  • Listening
  • Professionalism
  • Customer Focus
  • Organization
  • Informing Others
  • Handles Pressure
  • Supply Management

 

Job Title: Resort Maintenance Manager

Location: Lagos

Job Summary

  • The Resort Maintenance Manager is responsible for the overall maintenance and appearance of all resort facilities and grounds for a large multi-faceted property with high seasonal, weekend, and holiday demands.

Essential Job Functions

  • Regularly inspects all buildings and structures to determine that functional systems are in good working order, making repairs where needed, and informing Resort Manager when major repairs are needed.
  • Performs and oversees routine electrical service and troubleshooting for buildings, guest accommodations, amenities, and structures.
  • Performs and oversees routine water and septic plumbing service and troubleshooting for buildings, guest accommodations, amenities, and structures.
  • Performs and oversees routine carpentry and painting work as needed for all facilities.
  • Performs and oversees routine Heating, Ventilation and Air conditioning (HVAC) service and troubleshooting for all facilities.
  • Develops and ensures completion of preventative maintenance program for all facilities.
  • Ensures the work order system is thoroughly completed resulting in high guest satisfaction.
  • Performs and oversees grounds crew and routine maintenance of green spaces, trees, lake and waterfront. Operates and trains use of light and heavy equipment including zero-turn mowers, tractors, excavators, and backhoes.
  • Performs other work-related duties as assigned
  • Performs work-related duties during day and night, weekends and holidays.
  • Must reside on-site or in the nearby villages within minutes away from the Resort and be able to respond to after-hours emergencies.
  • Participate in manager-on-duty program
  • Participate in policies, procedures and programs formulation
  • Carryout competitors and technical analysis through the use SWOT analysis
  • Supervise day-to-day activities of staff of the section to ensure timely and efficient service delivery.
  • Direct and control the team to ensure that they are appropriately motivated and trained and that they achieve their objectives.
  • Monitoring and ensuring proper lighting system at the front of the resort always.
  • Carryout maintenance routine checks at all simi regularly, and ensures that the mats are changed every 6 months.

Supervisory Responsibility:

  • This position supervises a combination of year-round and including all seasonal employees, like facilities maintenance technicians.

Requirements / Skills

  • BSc degree or technical training in facilities and/or grounds maintenance
  • Minimum of 6-10 years of progressive experience and responsibility in maintenance or similar field, two of which were holding a supervisory position directing a multi-functional staff.
  • Age Limit: not more than 40 years.

Competencies:

  • Must possess a flexible leadership style to accept, manage and execute changes in daily routine with competing priorities.
  • Must possess the ability to create and execute long-term and short-term plans.
  • High-quality, professional verbal and written communication
  • Decision making and judgment focused on safety, prevention, and high-quality guest experience.

Work Environment:

  • Work is mostly performed outdoors and in all weather conditions during the day or night.
  • Work includes the use of or to be nearby large, loud construction equipment, septic systems, high-voltage electric systems and uneven terrain.

Typical Physical Demands:
The physical demands described here are representative of those that must be met by member of staff to successfully perform the essential functions of this job. While performing the duties of this job you are regularly required to:

  • Walking, sitting, standing, squat, bend, and crawl in a lying position.
  • Lift in excess of 50lbs.
  • Sit and operate equipment in rough and finished terrain for long periods of time.
  • Utilize hands and wrists with high dexterity to use all common hand and power tools.

Typical Mental Demands:

  • Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time. Personal maturity is an important attribute.
  • Must be able to resolve problems, handle complains and make effective decisions under pressure.
  • Must have a long attention span in order to listen to guest, perceive the real problems and bring issues to a successful conclusion.
  • Must relate and interact with people at all levels in the organization.

 

How to Apply
Interested and qualified candidates should send their CV to: ltbrrecruitment2015@gmail.com using the Job Title as the subject of the mail.

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