Relationship Manager Job at Rand Merchant Bank (RMB)

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos, Nigeria

Purpose

  • To develop and maintain strong client relationships. Originate business and identify opportunities to cross-sell for RMBN and the broader First Rand Group in line with the strategic objectives of the Bank.

Qualifications and Experience
Education and Qualifications:

  • The successful candidate should have at the minimum, a Bachelor’s Degree, preferably in Commerce, Business, Finance or Accounting.

Experience:

  • Minimum 10 years in a similar role and relevant industry;
  • Track record of sourcing new clients
  • Proven track record in converting opportunities into revenue generation;
  • Ability to negotiate and influence across all levels including senior stakeholders;
  • Ability to unearth client needs and match them to appropriate banking solutions;
  • Corporate and Investment banking knowledge, including products not specifically offered within CIB
  • Detailed understanding of the Nigerian Banking Industry.

Technical Skills:

  • Strong analytical skills
  • Good working legal and credit knowledge;
  • Strong Financial Acumen;
  • Strong verbal and written communication;
  • Sound presentation, facilitation and negotiation skills;
  • Ability to make cold calls;

Human Relations Profile:

  • Ability to strike and maintain good client relationships.
  • Strong character & integrity paramount
  • High degree of self-confidence; pleasant personality; well presented
  • Well organized / good time management skills / disciplined/ detail orientated
  • Self-starter able to work with minimal supervision
  • Team oriented
  • Flexible when necessary
  • Ability to work under pressure.

 

Responsibilities
Management of client portfolio:

  • Source new business in adherence with coverage disciplines i.e. sales campaigns, CAPS, Opportunity Tracker;
  • Set targets for the portfolio in line with product pricing;
  • Plan and outline strategic objective for the portfolio;
  • Manage opportunity tracking tool;
  • Communicate client interactions and feedback to stakeholders with regards to client developments through call reports and face-to-face discussions;
  • Initiate client scoping sessions to gain client insights;
  • Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof;
  • Coordinate the creation of innovative solutions for specific product areas based on client feedback;
  • Interrogate and manage MIS data to minimize revenue leakage on a continuous basis;
  • Proactively manage credit facilities to ensure adequate limits are in place;
  • Manage working capital on behalf of clients;
  • Manage escalated unresolved client issues;
  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank.

Effective internal and external stakeholder relationship management:

  • Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate;
  • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met;
  • Ensure client expectations are met or exceeded;
  • Use influence and negotiation to achieve win-win outcomes;
  • Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).
  • Effective teamwork, self-management and alignment with group values:
  • Continually drive RMB’s values;
  • Create brand presence for oneself;
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained;
  • Make an effort to stay relevant and up-to-date with legislation, new developments etc.;
  • Take ownership and accountability for tasks and activities and demonstrate effective self-management;
  • Maintain a positive attitude and respond openly to feedback;
  • Continually share, debate and communicate learnings;
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed;
  • Challenge with conviction.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online


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