Categories
IT and Telecoms

Hotel IT Support Officer at ICT Networld Limited

ICT Networld Limited – We are one of the best web design company, we provide end-to end IT Services and Training to Organizations of any size.

We are recruiting to fill the position below:

Job Title: Hotel IT Support Officer

Location: Lagos
Reports To: General Manager / Finance Manager

Position Summary

  • As an IT Officer you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel.
  • Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

IT / Systems Officer Duties and Responsibilities

  • A warm personality, attentive and smartly presentable.
  • Committed to delivering high levels of customer service.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Responds courteously and efficiently to queries and problems from guests and system users.
  • Ensures cleanliness of all data equipment and computer rooms.
  • He / She must be a self-starter, alert, energetic, responsible and flexible.
  • Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
  • Ability to troubleshoot hardware and software problems.
  • Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Anti virus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
  • Ensure that policies and procedure relating to PCI compliance are updated.
  • Maintains a system error / progress log book and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
  • Keep updated with latest hotel technology and security risks on a regular basis.
  • Able to perform other IT or Systems related task assigned by the management.

Education

  • B.Sc, HND, ND or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
  • Applicable Microsoft certifications: CCNA, CCNP, MTCNA, MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
  • Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
  • Basic Expirence Of HTML, PHP

Experience:

  • A minimum of 2-3 years of experience in Hospitality, Operations, and IT support roles.

Prerequisites:

  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
  • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
  • Must be flexible in working hours, including weekends, evenings and holidays.

Deadline: 27th June, 2020.

Method of Application
Interested and qualified candidates should send an email with Job title as subject of the email to: career20@aol.com

Leave a Reply

Your email address will not be published. Required fields are marked *