Client Experience Officer in an Upcoming Fashion House

An upcoming Fashion house with retail store at Magodo area of Lagos State is recruiting suitable candidates to fill the position below:

Job Title: Client Experience Officer

Location: Magodo, Lagos

Job Description
Sales:

• Understand customers’ needs.
• Meet sales goals and target as determined by the management
• Work closely to share ideas and strategies on how to improve the business with management
• Manage the store’s handles on social media to interact effectively with customers
• Know your products.
• Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling.
• Offer a solution to customers’ enquiries. If not available, proffer alternatives.
• Encourage referrals from customers.

Client Relationship:

• Ensure online customers consistently experience “wow” service.
• Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service.
• Ensure online customers are fully satisfied with service rendered.
• Put a call through to customers to gather feedback on their experience and orders.

Qualifications

• Minimum of HND with 1-2 years experience in a similar position
• Must reside around the store’s location
• Must be proficient with internet and Social Media
• Training on customer service would be an advantage

Skills Required:

• Strong organizational skills
• Must be self-motivated and fun loving
• Ability to work extended hours when necessary
• Excellent selling skills
• Good communication and interpersonal skill
• Great negotiation skills
• Intelligence gathering skills

Official Working Hours:

• Monday – Friday: 9am – 6pm
• Saturday: 10am – 4pm
• Public Holidays: As advised

Salary

• N50,000 monthly.

Deadline: 11th September, 2020.

Method of Application
Interested and qualified candidates should send in their Applications typed on the body of an email with CV as PDF or Word document to: cuanurecruitment@gmail.com using the “Job Title” as the subject of the email.

Note

• Interview holds shortly after for shortlisted candidates who should be available then and resume immediately if successful.
• Subject of the email must be position applied for as stated on the advert to be considered.