Willers Solutions Limited – Our client, a reputable Multi-media & ICT company is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer (Female)
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Minimum of OND.
- Min of 1 year Cognate experience as Customer Service.
Skills:
- Well Outspoken
- Active Listening
- Adaptability
- Attentiveness
- Conflict resolution
- Creativity
- Decision-making
- Effective communication
- Empathy
- Open-mindedness
- Patience
- Quick thinking
- Responsiveness
- Timeliness.
Job Title: Marketing Executive (Female)
Location: Abuja (FCT)
Employment Type: Full-time
Job Responsibilities
- Marketing of the Company’s products and services.
- Conducting research and analysing data to identify prospective clients.
- Devising and presenting ideas and strategies
- Promotional activities
- Organising events and product exhibitions
- Updating databases and using a customer relationship management (CRM) system
- Coordinating marketing and an organisation’s culture
- Analysing metrics at strategic moments to ascertain successes.
- Compiling informed reports to guide all marketing-related efforts.
- Partaking in marketing workshops to enlarge your skill set.
Requirements
- Min of OND in Marketing or related field
- Min of 1 year cognate experience ICT Sales.
Skills:
- Interpersonal skills
- Good oral and written communication skills
- Numeracy and analytical ability
- Creativity and imagination
- Influencing and negotiation skills
- Teamwork
- Organisational ability
- IT skills
- Business and commercial acumen.
Salary
N40,000 / month.
Job Title: Web Designer
Location: Abuja, Nigeria
Employment Type: Full-time
Job Responsibilities
- Designing engaging and responsive landing pages
- Integrating client CMS programs and data feeds into websites
- Optimising sites for maximum speed and scalability
- Employing industry and design best practice through website build process
- Conducting website testing
- Liaising with back-end developers to ensure web and app logic is properly integrated
- Ensuring website function and stability across devices i.e. desktop, mobile, tablet
- Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
- Providing internal support and external customer service throughout the build and launch process of the website
- Execute all visual design stages from concept to final hand-off to engineering
- Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks
- Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas
- Present and defend designs and key deliverables to peers and executive level stakeholders
- Establish and promote design guidelines, best practices and standards
Requirements
- Min of OND in or related field
- Min of 1-year cognate experience as a Web Designer
Skills:
- Visual Design Skills
- UX Skill
- Design Software
- HTML skill
- CSS
- Time Management
Salary
N40,000 monthly.
Method of Application
Interested and qualified candidates should send their CV in MS Word format to: hr@willerssolutions.com using “Customer Service Officer” as the subject of the email.
Note: Only qualified candidates will be shortlisted.
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