Categories
Hospitality / Travel / Tourism

Customer Service Representative at Sooyah Bistro

Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty and creative culinary experience.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • Deal with the customers via emails, over the phone, Whatsapp
  • Respond to the problems of the customer promptly
  • Transfer Orders to respective Branches and monitor it till it’s fulfilled
  • Take the Extra mile to engage customers
  • Maintain records of interactions with the customers in an orderly manner
  • Remain customer oriented and maintain high customer satisfaction
  • Manage large amount of incoming calls
  • Accept orders via phone calls and online platforms
  • Listen to the customer queries patiently and solve it. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
  • Coordinate with the internal department to find solutions and resolve matters
  • Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
  • Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
  • Assist Kitchen staff where and when necessary.

Requirements

  • BSC or HND from a reputable institution
  • Excellent spoken communication skills
  • Excellent problem solving and sales skills
  • Minimum of 3 years experience in Customer Service
  • Experience working in hospitality industry would be an added advantage

Salary
N65,000 – N80,000 monthly.

Deadline: 31st March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: careers@sooyahbistro.com using the “Job Title” as the subject of the email.

Leave a Reply

Your email address will not be published. Required fields are marked *