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Business and Finance

Vacancies at TREVARI Pay

TREVARI Pay is a convenient cash- based service provider with the sole aim of providing zero- risk cash transactions to our members at their convenience, in the form of deposits and withdrawals. Trevari Pay offers CASH ONLY services to a specific class of people living in Abuja.

Thanks to our unique position and already established presence in the market place, we are able to easily leverage relationships with existing clients. This separates us from the road- side POS agents as we pride ourselves in rendering super-fast and efficient services to our members, risk and hassle free.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Abuja
Report To: Supervisor
Job Grade: Full time

Duties And Responsibilities

  • Maintaining a positive, empathic and professional attitude towards customers at all times.
  • Generating sales leads that develop into new customers.
  • Managing incoming calls and handling customer inquiries adequately.
  • Build sustainable relationship and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
  • Identifying and assessing customer needs to achieve satisfaction.
  • Keeping up-to-date records of customer’s transactions.
  • Communicating and coordinating with colleagues where necessary.

Requirements
Education:

  • Bachelors Degree / Higher National Diploma

Experience:

  • Relationship Management/ Customer Service Management.
  • Minimum of 1-2 years customer service experience.
  • Good knowledge of the Abuja business environment.
  • Business fluency in Hausa/ Fulani.

Performance Indicators:

  • Familiarity with CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively.
  • Client satisfaction.
  • Customer orientation and ability to respond/ adapt to different types of customers.
  • Compliance with policies and procedures.

Key Competency Requirements:

  • Good written/ oral communication skills
  • Customer relationship management
  • Objection handling skills
  • Good team player
  • Good negotiation skills
  • Articulate and analytical
  • Good knowledge of Microsoft Office packages (Excel, Power point, Word)

Job Title: Marketer

Location: Abuja
Job Grade: Full Time
Report To: Supervisor

Duties and Responsibilities

  • Pitch company’s services to existing and prospective clients.
  • Achieve growth for Trevari Pay via target sales
  • Prepare periodic reports as required.
  • Channel customer complaints appropriately for resolution
  • Maintaining good working relationships with team members and other staff
  • Maintaining the highest standard of integrity and customer service at all times

Qualifications
Education:

  • Bachelor’s Degree / Higher National Diploma

Experience:

  • Relationship Management
  • Minimum of 1-2 years sales experience
  • Good knowledge of the Abuja business environment

Performance Indicators:

  • Lead conversion
  • Client satisfaction
  • Accuracy and timeliness of reports
  • Compliance with policies and procedures
  • Pitch/ proposal development
  • Profit growth rate
  • Retention of existing clients

Key Competency Requirements:

  • Sales experience
  • Good written/ oral communication skills
  • Customer relationship management
  • Objection handling skills
  • Good team player
  • Good negotiation skills
  • Articulate and analytical
  • Emotional Intelligence, with strong sense of accountability, responsibility and dependability
  • Good knowledge of Microsoft Office packages (Excel, Power point, Word).

 

Job Title: Cashier

Location: Abuja
Report To: Supervisor
Job Grade: Full time

Duties And Responsibilities

  • Maintain cash control and manage transactions over register drawer and verify all amounts are correct.
  • Carry out simple accounting transactions of cash deposit and cash withdrawal.
  • Issue receipts (electronic and manual)
  • Balancing register and keeping track of deposits and withdrawals
  • Assist with other tasks as may be required of the cashier at any time.
  • Prepare periodic reports as required.
  • Maintaining good working relationships with team members and other staff
  • Maintaining the highest standard of integrity and customer service at all times

Requirements
Education:

  • Bachelors Degree / Higher National Diploma (HND)

Experience:

  • Work experience as a retail cashier in similar role
  • Familiarity with electronic equipment such as cash register & POS
  • Minimum of 1-2 years sales experience

Performance Indicators:

  • Client satisfaction
  • Accuracy and timeliness of reports
  • Compliance with policies and procedures
  • Good Mathematics skills

Key Competency Requirements:

  • Attention to details
  • Retail cashier experience
  • Good written/ oral communication skills
  • Customer relationship management
  • Objection handling skills
  • Good team player
  • Time management skills
  • Good negotiation skills
  • Articulate and analytical
  • Emotional Intelligence, with strong sense of accountability, responsibility and dependability
  • Good knowledge of Microsoft Office packages (Excel, Power point, Word)

How to Apply
Interested and qualified candidates should send their CV to: recruitment@trevaripay.com using the Job Role as the subjectof the mail.

 

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