Simba Infrastructure Limited – A leading provider of Business-to-Business technology infrastructure solutions, in Nigeria, and an Avaya exclusive Business Partner. We are the only organization that has fully Accredited Engineers for APDS (Avaya Professional Design Specialist), ACSS (Avaya Certified Support Specialist) and ACIS (Avaya Certified Implementation Specialist) in West Africa.
We are recruiting to fill the position below:
Job Title: Avaya WFO, Quality Assurance Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- To assess and monitor the quality on Avaya Workforce Optimization (WFO) applications which encourage businesses to use their contact center strategically rather than just as a mechanism to field customer calls and also helps businesses gain a deeper understanding of customer trends; and balances efficiency with effectiveness to create an optimized customer …
Requirements
- Interested candidates should possess a Bachelor’s Degree with 3 – 7 years of experience.
Deadline: 30th August, 2021.
Method of Application
Interested and qualified candidate should forward their resume to: recruitment2@simba.com.ng using the Job Title as the subject of the email.
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