Front Desk / Customer Service Officer at Simplinteriors School

Simplinteriors School is an Interior Design company that trains students on how to become professional Interior Desginers in Nigeria.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Managing the inbound and out-bound phone calls and messages for the Simplinteriors School (from prospective and current students).
• Checking Google Leads, Hub-Spot, Corporate Email, Calls and WhatsApp for enquiries and then transfer the information of prospects to the excel sheets with comments.
• Handling students’ enquiries, complaints and providing appropriate solutions, alternatives and follow-up within the time limits for Simplinteriors School.
• Build customer relationships and trust with prospective and existing students through open and interactive communication.
• Keep records of interactions with the students on the appropriate excel sheets.
• Plan and organize the Free Class bi-monthly, as well as coordinate, plan and organize the school calendar and timetable.
• Follow up on students making sure school tuitions are paid on or before the sixth week of their programs.
• Keep record of all payments done by the students on appropriate excel sheets.
• Provide accurate, valid and complete information of prospective students by using the right methods of importing to excel sheets for proper documentation.
• Think up creative ways of generating sales leads for the School.
• Meet the target of reaching a minimum of 50 prospective students / day.
• Follow up and invite at least 20 to our bi-monthly Free Seminar.
• Make sure minimum of 10 to 15 register for Full Time and 6 to 10 for the Part Time
• Responding and extracting of enquiries and data from the School social media platforms.
• Follow up on social media likes and comments to extract data (Name, phone number and email) for the School.
• Develop content and post on Simplinteriors School Instagram handle 3 times a day.
• Follow laydown communication procedures, guidelines and policies for reaching prospective and current students as well as clients.
• Oversee and keep record of monthly expenditure and the Petty Cash.
• Oversee and maintain the school facility and other properties
• Responsible for opening and closing of the school doors and Gate.
• Oversee the activities of the Office Assistance to make sure the School is ready for the students and facilitators.
• Maintain constant communication with management and team lead to ensure proper operations of Simplinteriors School.

Qualifications

• Interested candidates should possess an OND / HND qualification with 2 – 3 years relevant work experience.

Deadline: 16th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: joynoy73@gmail.com using the Job Title as the subject of the email.