Client Relationship Manager – Customised Programmes at Lagos Business School (LBS)

Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.

We are recruiting to fill the position below:

Job Title: Client Relationship Manager – Customised Programmes

Location: Lagos
Employment Type: Full-time


  • The role holder will create and initiate innovative ways of marketing bespoke executive programmes, seminars, workshops, and conferences to clients primarily in the public sector.
  • You will drive the sale of the assigned products, meeting targets in revenue, number, and any set objective on the products.

Essential Duties / Key Job Roles and Responsibilities
Include but are not limited to the following:

  • Develop and implement programmes to grow product sales. Set up strategic marketing plans for the product portfolio through comprehensive market research, competitive analysis, pricing, customer engagement, etc.
  • Manage relationships with clients and promptly provide feedback on products from the field to relevant units to improve market drive.
  • Act as the content expert and maintain relevant training documents and training materials for all levels of programmes.
  • Responsible for the sale of products within the assigned portfolio deploying best practices to achieve sales targets.
  • Maintain and update customer reference database and associated companies to facilitate marketing activities.
  • Manage issues affecting ordering of products and meeting of clients’ products demand. Review and advise on improvement initiatives for an effective meeting of targets.
  • Provide advice on the branding of product brochures, flyers and other marketing communications materials.
  • Facilitate payment of fees by participants in accordance with the SOP. Drive collections and adherence to credit policy with respect to programmes under your care.
  • Support the marketing of other Executive Programmes
  • Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
  • Any other specific or Adhoc duty to be assigned by the line manager from time to time.


  • Good First Degree from a reputable institution.
  • A Master’s Degree / MBA would be an added advantage.


  • Minimum of seven (7) years in the service marketing industry.
  • Experience gained in Sales, Accounts Management, Business Development, Consulting or project management experience will be an advantage.

Competencies Required:
To be successful in this role, the candidates must possess the following competencies:

  • Planning and organizational skills
  • Good use of initiative
  • Good interpersonal skills
  • Excellent time management skills
  • Excellent oral and written communication skills
  • Influencing and presentation skills
  • Experience with electronic and social media marketing
  • Knowledge of market segmentation and branding
  • Customer’s services skills
  • Expert knowledge of MS office
  • Knowledge of product and channels development
  • Knowledge of product cycle management.

Deadline: 15th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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