NENnetworks – Our client, a renowned FMCG company known for providing fast food services across Lagos State, is recruiting to fill the position below:
Job Title: Receptionist
Location: Ajah, Lagos
Employment Type: Full-time
Job Description
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle dissatisfied customers politely and professionally.
- Track and follow up on all customer request promptly.
- Maintain broad knowledge of all company products, services, and promotions.
- Identify and implement new process plans to improve customer support service.
- Manage a large volume of customer calls in a friendly and courteous manner.
- Provide outstanding and exceptional customer service.
- Greet and address customers in a friendly and respectful way.
Requirements
- Candidates should possess an OND qualification.
- Must have a minimum of 2 years of working experience.
- Must have worked as an office secretary or Receptionist in a reputable organisation.
- Must have excellent customer service experience.
- Must have excellent communication skills.
- Must have very good computer knowledge and be social media savvy.
- Must be based around the Job location.
- Residing close to the above locations is an added advantage.
Salary
- N30,000 – N40,000 monthly.
Deadline: 30th November, 2021.
Method of Application
Interested and qualified candidates should send their Resumes through Whatsapp on: 08118635402.
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