Sales / Client Relationship Officer at Gemona West Interior Design Studio

Gemona West Design Studio is a full-service Interior Architecture/Design firm providing highest standard of design excellence for discerning, quality-conscious clients. The total experience is provided in a way to inform, inspire, and assist people through the process of transforming their home or business environment to become a unique and personalized expression of themselves.

Gemona West consolidates each client’s need into a form that exudes elegance and maturity. Our spaces are designed to elevate how you live, work and play. With an ever-expanding scope of works which includes Design architecture, FF&E design, Project management and Procurement, Gemona West is simultaneously defining a new era of luxury spaces in Sub-Saharan Africa.

We are recruiting to fill the position below:

Job Title: Sales / Client Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Responsiblitites

  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, clients and senior management) to address customers’ needs.
  • Building long term relationships with Key clients
  • Addressing clients concerns and complaints
  • Creating sales plans to generate revenue
  • Any other duties as assigned

Job Competency and Requirements

  • B.Sc / B.A Degree in Business Administration, Marketing, or a related field
  • 3 – 5 years of practical experience
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Technical understanding of the design and its administrative Management Skills
  • Experience tracking relevant KPIs (e.g., customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • Strong interpersonal skills
  • A can-do attitude is required
  • Ability to meet up with deadlines
  • Applicant should reside around Lekki-Ajah Environs
  • Have an ownership mentality throughout a project lifetime.

Deadline: 24th December, 2021.

How to Apply
Interested and qualified candidates should send their Resumes to: using the Job Title as the subject of the mail.

Note: Only Shortlisted candidates would be contacted.


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