Front Desk Officer at Mapia Tea (Abuja and Lagos)

Mapia Tea – We are blenders at heart, meaning we love mixing teas, herbs and natural ingredients in order to make truly effective, plant-based solutions, keeping you snatched and fit with our waist trainers/Body Shappers to giving you the tiny waist line you desire.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Overview

  • The Front Desk Officer at Mapia Tea will be the physical face of the company at our stores.
  • She will warmly welcome customers to the store, provide guidance to customers’ requests, educate customers on a new and existing product, and give the customers a great experience during their visits to our stores.
  • While bearing in mind that “first impression lasts long”.

Responsibilities

  • The front desk officer must always be available at the reception to attend to every customer.
  • She will take customers’ orders and provide the appropriate support.
  • She must be able to educate and convince customers about new and existing products.
  • She must always provide a welcoming environment for every customer.
  • She must be able to facilitate error-free payment transactions for customers without oversight.
  • She must ensure that all products handed to customers are well packed and paid for.
  • She must collaborate with the office assistants to ensure a conducive vicinity for customers always, which must always be neat and presentable.
  • She will accept letters, packages, and new orders brought to the store, and redirect them to the appropriate departments.
  • She will request, order and track office supplies and equipment.
  • She will report office repairs, services and needs for procurement to the concerned department in a timely manner.
  • She must maintain a good record of products received and sold to avoid running out of stock or restocking a wrong product.
  • She must always report every product related complaint and drop in sales of any product to management in real-time.
  • The candidate must be able to attend to every customer without getting agitated, violent, rude, or defensive.
  • And any other duties assigned.

Qualifications / Requirements

  • OND, HND, or BSc in Sales, Marketing or any related field.
  • Minimum of 1 year experience in this role or related roles.
  • Excellent communication skills, both in writing and orally.
  • Excellent organizational and multi-tasking abilities.
  • The candidate must be a friendly face and a breath of fresh air.
  • Good Interpersonal skills and Customer Service Orientation.
  • The candidate must be able to dress appropriately.
  • The candidate must always be punctual.
  • Good Knowledge of Ms word and Excel will be an added advantage.

Deadline: 15th March, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Mapiatea.recruitment.team@gmail.com using the Job Title and Preferred location as the subject of the email, e.g “Front Desk Officer Abuja” or “Front Desk Officer Lagos”.


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