MacTay Consulting – Our client, a leading Commercial Bank is recruiting to fill the position below:
Job Title: I.T Help Desk & Desktop Support Executive
Locations: Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island, Iseyin & Marina – Lagos; Osogbo – Osun; Ondo; Benin – Edo; Ilorin – Kwara; Warri – Delta; Ibadan – Oyo; Port Harcourt – Rivers
Employment Type: Full-time
Client: Leading Commercial Bank
- Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.
- Perform daily service desk operations such as logging and capturing of user’s requests and providing first-level incident and problem-solving support
- Escalate issues for resolution at appropriate levels
- Ensure IT service desk policies and procedures are enforced and adhered to
- Assist with the management of the Incident / problem database
- Continuously monitor and report service levels to ensure responsiveness of IT to business
- Monitor and track incidents reported to the service desk to the point of resolution
- Provide first-level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second-level support team
- B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
- 27 years and below
- I.T Certification is an added advantage
- 1 – 5 years of work experience in a similar role.
- Must have completed NYSC
- N85,000 net per month.
- Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 31st March, 2023.