Job Vacancies at WosAm Arena Limited

Job Title: Waiter / Waitress

Location: Ago-Iwoye, Ogun
Employment Type: Full-time

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Take orders accurately and efficiently, providing menu recommendations when required.
• Deliver food and beverages to guests in a timely and courteous manner.
• Ensure guests have a pleasant dining experience by attending to their needs throughout their stay.
• Up-sell additional menu items, beverages, and promotional offers.
• Collaborate with the kitchen and bar staff to ensure seamless service delivery.
• Process payments and maintain accurate cash handling procedures.
• Set up and prepare dining areas before and after service.
• Maintain cleanliness and organization of tables, service areas, and dining spaces.
• Adhere to all food safety and hygiene regulations.

Requirements

• Candidates should possess an OND qualification with 3 – 5 years work experience.
• Prior experience as a Waiter/Waitress in a high-end restaurant or hotel is preferred.
• Excellent interpersonal and communication skills.
• A customer-oriented mindset with the ability to handle difficult situations with grace.
• Strong attention to detail and multitasking abilities.
• Ability to work effectively in a team.
• Flexibility to work in shifts, including weekends and holidays.
• Basic knowledge of food and beverage service techniques.
• Familiarity with POS systems and cash handling procedures.
• A professional appearance and demeanor.

Job Title: Receptionist

Location: Ogun
Employment Type: Full-time

Responsibilities

• Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.
• Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
• Provide detailed information about hotel services, amenities, and local attractions.
• Answer phone calls, emails, and other inquiries promptly and professionally.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Assist with administrative tasks such as reservations, billing, and record-keeping.
• Maintain knowledge of hotel policies and procedures to provide accurate information to guests.

Requirements

• A Diploma or Degree in Hospitality Management or a related field is a plus.
• 3 – 5 years work experience.
• Previous experience as a Receptionist or in a similar customer service role is preferred.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using computer systems, including reservation software and Microsoft Office Suite.
• Ability to handle cash transactions and maintain a high level of accuracy.
• Flexibility to work in shifts, including weekends and holidays.
• Knowledge of the local area and attractions is an advantage.