Senior Operations Officer at Synapse Services – Lagos & Abuja

Synapse Services is a Centre for Psychological Medicine that is committed to providing a full range of mental health and substance misuse services in a caring, patient-centered environment. We are located in the heart of Nigeria – Abuja, with branches in Lagos, and Anambra state. We provide first-class psychological and psychiatric care, with a range of therapeutic programs suited to individual needs.

We are recruiting to fill the position below:

Job Title: Senior Operations Officer

Locations: Abuja and Lagos
Employment Type: Full-time

Job Responsibilities

  • Day-to-day delivery of all facilities operations working with the locality admin and central office.
  • Keep a database of equipment detailing Purchase Info, Specifications, Warranty, and manuals.
  • Ensure equipment (Vehicles, Inverters, Air conditioners, Generators etc.) work optimally.
  • Be actively involved in the procurement, repair and maintenance process:
  • Source for technicians/engineers/vendors/3rd Party service providers,
  • Obtain multiple quotes/invoices/bids, compare, and negotiate
  • Initiate requests for approval,
  • Inspect the supply/repairs and ensure the delivery note/work completion form is filled and properly filed.
  • Assist the organization in keeping operations costs in check.
  • Make requisitions for Office Supplies, Store Items, and Food Items and ensure stock controls are in place.

Facility Management:

  • Work with Security Guards, Cleaners, Drivers, and other operational staff to ensure service runs smoothly.
  • Ensure the facility and its environs are kept clean and tidy; overgrown shrubs and grass are trimmed using lawnmowers and hedge trimmers.
  • Inspect the Facilities (Building, Equipment, Furniture & Fittings) regularly, identify issues if any and perform minor on-site repairs.
  • Manage relationships with Artisans, Vendors, Contractors and all service providers.
  • Provide day-to-day operational assistance to departments and employees with concerns and or complaints.
  • Ensure there’s a coordinated system for staff to document all operational requests/complaints affecting service delivery using the Complaints Book.


  • Implement the maintenance schedule to ensure the periodic maintenance/servicing of all facility equipment and update the routine maintenance log as needed.
  • Coordinate and oversee Installation, Repair and maintenance activities and ensure that work is completed on schedule and in line with work orders.
  • Be handy and possess demonstrated competency in one or more of the following:
  • Basic electrical fault finding and repair
  • Plumbing repair and installation
  • Air Conditioning Servicing and elementary fault finding


  • Maintain accurate Records, regularly update Logs and prepare relevant Weekly/Monthly Reports.
  • Be in charge of making subscriptions/renewals (Internet, Cable TV (DSTV), Water, etc.)
  • Represent the organization in neighborhood groups and tenancy meetings.
  • Ensure the facility is fully compliant with legal, health and safety requirements and regulations and best practices.
  • Undertake other duties as required


  • National Diploma / HND in Engineering, Project Management or any related discipline
  • Minimum of 3 years experience working in a similar role preferably in a healthcare sector
  • Certifications in HSE or Procurement and Supply Management are desired
  • Proactive, Willingness and able to learn
  • Computer literacy
  • Excellent communication skills
  • A valid driver’s license and the willingness to travel
  • Ability to work under pressure and handle multiple projects simultaneously
  • Must have availability to work weekends and off-hours
  • Must be able to lift heavy objects


Method of Application
Interested and qualified candidates should send their Applications to: using the job title as the subject of the mail.