Dreamworks Global Logistics Limited – At DGL Limited, we grow our clients businesses by listening to and understanding their needs, hence partnering with them to achieve their goals. We link manufacturers with numerous customers in over 100 cities and villages across Nigeria, getting their products to them seamlessly and rapidly.
We are recruiting to fill the position below:
Job Title: Customer Service Supervisor
Location: Lagos
Job Responsibilities
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customers on complaints regarding specific products as well as services.
- Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Enter details of every contact in the system as required, obtain new customers.
- information and update existing customer details on the CRM.
- Ensure deliverables are met within ascribed SLA timeframe.
Job Requirements
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (4) years cognate experience in Customer Service/ Care.
Deadline: 10th September, 2023.
How to Apply
Interested and qualified candidates should send their CV to: dglhrexecutive@gmail.com using the Job Title as the subject of the email.
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