Customer Support Representative at Neo Cloud Technologies Limited

Neo Cloud Technologies Abuja is a leading technology solutions provider dedicated to shaping the future through innovation and cutting-edge technology. With a focus on delivering advanced solutions, we empower businesses and organizations to thrive in the digital age. Our commitment to excellence, creativity, and customer-centricity drives us to create solutions that transcend boundaries and open new horizons

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Abuja (FCT)
Employment Type: Full-time

Position Overview

  • We seek a dynamic and empathetic Customer Support Representative to join our team and provide exceptional assistance to our valued customers.
  • The ideal candidate will be a patient and effective communicator, capable of resolving customer inquiries and issues promptly and professionally.
  • As a Customer Support Representative, you will play a pivotal role in maintaining customer satisfaction and loyalty, while contributing to the overall success of our company.

Responsibilities

  • Respond promptly and courteously to customer inquiries via various communication channels, including phone, email, live chat, and social media.
  • Address customer concerns, provide accurate information, and offer appropriate solutions to meet their needs.
  • Troubleshoot technical issues and guide customers through step-by-step resolutions.
  • Collaborate with other team members, including technical and sales teams, to ensure seamless customer experiences.
  • Maintain comprehensive and accurate records of customer interactions and transactions.
  • Identify and escalate priority issues that require urgent attention.
  • Keep up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Participate in training sessions and workshops to continuously enhance your customer service skills.
  • Proactively gather customer feedback and suggestions, communicating trends and insights to relevant departments.
  • Strive to achieve and exceed individual and team performance goals and targets.
  • Contribute to the development of customer support resources, such as FAQs and knowledge base articles.

Qualifications

  • Master’s or equivalent; and University / HND Degree preferred.
  • 2 – 6 years relevant work experience.
  • Proven experience in a customer support role or similar customer-facing position.
  • Excellent written and verbal communication skills in [Language(s)].
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Empathetic and patient demeanor, with the ability to diffuse tense situations and provide reassurance.
  • Familiarity with Social Media engagement
  • Basic technical knowledge to troubleshoot and guide customers through common issues.
  • Ability to adapt to a fast-paced and ever-changing environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaborate effectively within a team.
  • Flexibility to work in shifts, including weekends.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive training program to develop and enhance your customer service skills.
  • Opportunities for career growth within the company
  • Friendly and inclusive work environment
  • Employee assistance program for personal and professional well-being.

Deadline: 14th August, 2023.

Method of Application
Interested and qualified candidates should send their Applications / CV to: career@techneo.ng using the Job Title as the subject of the mail.

Note: If you are passionate about delivering exceptional customer service and thrive in a dynamic and challenging environment, we encourage you to apply for this position. Join our team and help us create positive and lasting customer relationships.


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