Estate Manager in a Real Estate & Construction Company

Ralds and Agate Limited – Our client in the Real Estate & Construction industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Estate Manager

Location: Lagos
Employment Type: Full-time

Job Objectives

  • Primary objective is to coordinate and maintain estate communal services & maintain customer satisfaction by ensuring all estate communal services are properly coordinated.
  • Function as a first responder to all clients’ complaints.
  • Supervising and providing day-to-day community support services
  • Responsible for taking appropriate remedial actions and ensuring all immediate emergencies requiring skilled maintenance repairs are promptly executed.
  • Supervise and manage activities of deployed security teams.

Key Responsibilities

  • Required to make daily inspections of properties under our care to ensure they are all maintained properly.
  • Formulates and implements preventative maintenance programs for equipment and building maintenance.
  • Takes charge of all maintenance issues and ensures responsible backup is available in order to take corrective action as necessary.
  • Implements all maintenance and general procurement of materials and parts, schedules installations, and ensures that such repairs are accomplished in a safe and timely manner.
  • Reviews and/or inspects work for quality, accuracy, and completeness.
  • Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.
  • Monitors and evaluates operations, processes, and/or practices for quality and effectiveness; makes recommendations for improvement.
  • Create and manage the maintenance schedule roaster for all managed properties & estates.
  • Ensure proper accounting for all Artisan, Janitorial, Supplier related expenses and accountability of budget
  • Coordination and Management of all Artisans and suppliers on payroll
  • Generate Weekly/Monthly and Quarterly property reports
  • Function as ON-SITE Estate Manager
  • Interact and liaise with Infrastructure Services Coordinator to maintain uninterrupted service quality
  • Manage all on-site development control activities in conjunction with the Development Control Managers
  • Function as first-line liaison with Estate Residents Association and coordinate all stakeholder engagements
  • Other tasks as assigned.

Educational Qualifications / Experience

  • Completion of a Degree in Engineering or Estate Management is preferred or membership of NIEVS but may be substituted by progressive equivalent job experience.
  • Minimum experience should be 5 years as an Estate Services Manager of a residential, commercial, or institutional facility.
  • Experience should include a well-rounded background and knowledge of generators, water treatment facilities, air conditioning, electrical and plumbing systems, including equipment maintenance and repairs.
  • Considerable knowledge and experience of mechanical and electrical systems, plumbing, building and grounds maintenance and, equipment repair.

Skills Required:

  • Strong negotiating skills
  • Strong planning skills
  • Analytic ability and capacity to act under pressure
  • Ability to develop long-term plans and programs and evaluate work accomplishments.
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
  • Ability to define problems collect data, establish facts, and draw valid conclusions.

Competencies and Requirements:

  • Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Problem-Solving – Identifies and resolves problems in a timely manner; and develops alternative solutions.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
  • Managing People – Includes staff in planning, decision-making, facilitating, and process improvement; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Improves processes, products, and services.
  • Business Acumen – Understands business implications of decisions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Strategic Thinking – Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.

 

Method of Application
Interested and qualified candidates should:
Click here to apply online


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