Mulligan Hotel is a member of a private Nigerian Group of Companies operating in retail, hospitality and property business.
We are recruiting to fill the position below:
Job Title: Receptionist
Location: Yaba, Lagos
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
- Assist guests with inquiries, requests, and reservations, both in person and over the phone.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Handle cash and credit card transactions accurately and securely.
Requirements
- Candidates should possess a Bachelor’s Degree / HND / OND qualification.
- 2 – 5 years work experience.
- Previous experience in a customer service role, preferably in a hotel setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using hotel management software and standard office applications.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work in shifts, including weekends and holidays.
- Fluency in multiple languages is a plus.
Experience:
- 1 to 2 years’ experience as a Receptionist in a full-service hotel preferred.
Deadline: 10th September, 2023.
Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF format to: career.dominostores@gmail.com using “Receptionist” as the subject of the mail.
Note: Only qualified Candidates would be shortlisted.
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