Reconciliation and Settlement Officer at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payment platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Reconciliation and Settlement Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

  • The Reconciliation and Settlement officer is responsible for resolving all issues arising from electronic transactions.
  • Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
  • Engage aggregators and business partners on improved service delivery


  • Attend to customer and merchant disputes and ensure prompt resolution.
  • Liaise with banks and aggregators on settlement discrepancies.
  • Liaising with switching companies and card schemes on Settlement issues
  • Reconciliation of transactions routed through various payments platforms including POS.
  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Ensures timely reconciliation of all transactions done on the terminals.
  • Ensure daily validation of transaction posting on system.

Specifications & Requirements:

  • Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
  • A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
  • Passionate about solving problems and is focused on customer experience and outcomes.


  • A Bachelor’s Degree or its equivalent
  • At least 4 years’ in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Leadership and team work skills,
  • Organization and Time management skills
  • Proficiency in the use of Ms office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy
  • Strong analytical and problem-solving skills.
  • At least 2 years’ experience in reconciliation and settlement of POS

Deadline: 17th August, 2023.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.


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