Agent Relationship Officer at Personal Trust Microfinance Bank Limited

Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the position below:

Job Title: Agent Relationship Officer

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Summary

  • Sales of Bank product and services
  • Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

  • Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
  • Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
  • Provision of first level support to agents/merchants to ensure retention of agent transactions.
  • Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
  • Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
  • Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
  • Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
  • Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
  • Prompt replacement of terminals in cases of fault to retain agent relationship
  • Drive the growth of the business to achieve the required revenue
  • Monitor, track and manage allocated expenditure. Ensure usage of what it is required
  • Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

  • Minimum education level – HND in any accredited and reputable institution
  • A minimum of 2 years’ working experience in any sales and customer-facing role
  • Relevant industry experience is an added advantage

Deadline: 19th October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Title as the subject of the wmail.


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