Customer Service / Billing Representative at Outreach Medical Services

Outreach Medical Services is a group of hospitals offering affordable care to women and children across Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Billing Representative

Locations: Festac & Okota – Lagos
Employment Type: Full-time


  • Bill preparation.
  • Handle cash and HMO transactions.
  • Effective communication with clients at every encounter.
  • Ensure full understanding and management of client requirements and identification of further opportunities with the client.
  • Ensure a smooth relationship between the hospital and other stakeholders in our ecosystem.
  • Ensure that all telephone calls (in and outbound) are handled in a timely and professional manner.
  • Document Management.
  • Medical Records filing and management.
  • Electronic medical records management.
  • Appointment booking and management manually and electronically.
  • Hospital billing and payment collection.
  • Ensure welfare of all Patients.
  • Proper documentation and handover of daily activities.
  • Filling all registers and sending reports per shift.
  • Monitoring and control of all office stationery.
  • Administering Customer Service surveys to all clients.
  • Ensuring excellent Patients’ Experience for all patients.


  • Interested candidates should possess a Bachelor’s Degree in relevant fields with 2 years work experience.

N70,000 – N80,000 monthly.

Deadline: 29th January, 2024.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.