IT Software Administrator at Pistachio Foods Limited

Pistachio Foods Limited owns RSVP and SLoW fine-dining restaurants situated at Victoria Island, Lagos.

We are recruiting to fill the position below:

Job Title: IT Software Administrator

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description
POS System Management:

  • Install, configure, and maintain point-of-sale systems.
  • Troubleshoot and resolve any issues related to POS hardware or software.
  • Ensure seamless integration of POS systems with other restaurant technologies.

Network Administration:

  • Manage and maintain the restaurant’s computer networks.
  • Monitor network performance, troubleshoot connectivity issues, and ensure reliable internet access.
  • Implement security measures to protect the network from cyber threats.
  • Network devices maintenance & advice, and facilitates IT equipment purchases and repairs.
  • Manage Microsoft accounts and applications, creates and deactivates on request by the HR/Management
  • Manages licenses and applications’ activations

Hardware and Software Maintenance:

  • Conduct regular checks on computer hardware and peripherals.
  • Install, update, and configure software applications used in the restaurant.
  • Perform routine maintenance to optimize system performance.
  • Perform equipment routine checks and preventive maintenance to ensure all devices are in good working condition

Data Backup and Recovery:

  • Develop and implement a robust data backup and recovery plan.
  • Regularly backup critical restaurant data and test recovery procedures.

User Support:

  • Provide technical support to restaurant staff for IT-related issues.
  • Train employees on the proper use of technology systems.
  • Document and maintain an IT support knowledge base.
  • Recommends new features and/or changes so to configure workflows based on user requirements and feedback

Security Management:

  • Implement and enforce IT security policies to safeguard sensitive information.
  • Stay current with security trends and proactively address potential vulnerabilities.
  • Create and administer security for software

Vendor Management:

  • Collaborate with external IT vendors for system upgrades and issue resolution.
  • Evaluate vendor proposals and recommend solutions that align with restaurant needs.
  • Follow up on software renewals and service payments

Inventory Management:

  • Track and manage IT inventory, including hardware and software licenses.
  • Coordinate the procurement of new IT equipment as needed.

Compliance and Regulations:

  • Ensure compliance with relevant data protection regulations and industry standards.
  • Stay informed about changes in IT laws and regulations affecting the restaurant.

System Troubleshooting:

  • Administer issues’ tracking and change requests.
  • Collaborates and escalates more complex issues to third- parties for resolution.

ERP & Software Management:

  • Ensures the reliable performance of the ERP systems and software.
  • Provide 1st level support i.e. troubleshoots and resolves basic ERP issues related to hardware, software, user access and/or any other problems.
  • Participates in projects to gather user requirements, design, configuration, test, and implementation of ERP systems and applications.
  • Coordinates new software releases, fixes and upgrades with technical terms and users.

Requirements

  • B.Sc / HND in Computer Science or related discipline
  • 2-5 years experience in supporting business applications (ERPs)
  • Experience in dashboarding software (Google data, PowerBI, Tableau, etc.)
  • Advanced skills in excel.
  • Expertise in analytical analysis, cross-tabular analysis, multiple variables, etc.
  • Strong technical problem solving and analytical skills.
  • Proven ability to trouble shoots and debug.

Deadline: 20th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: pistachiofoodshr@gmail.com using the Job Title as the subject of the mail.

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