Parts Counter Analyst at Mantrac Nigeria

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Parts Counter Analyst

Locations: Abuja & Warri, Delta

Job Outline

  • To maintain an up-to-date and efficient Parts Service system that will satisfy new and old customers.
  • To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.

Responsibilities

  • Selling of parts by phone or face to face at the Parts Counter
  • Accurately and promptly reference all parts enquiries
  • Efficiently process all orders
  • Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
  • Agree customer payment terms with reference to the line manager
  • Agree and administer customer payment documents, liaises with NGCC for payment approval
  • Order and process back-order items, stock transfers and documents in liaison with Parts
  • Operations and the Logistics department
  • Offer technical advice and alternative solutions to satisfy customer requirements
  • Respond to any customer complaints in an efficient and timely manner
  • Ensure that the Counter area is always clean and tidy.

Person Specification

  • HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.

Deadline: 15th March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@mantracnigeria.com using the Job Title as the subject of the mail.


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