IPNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
We are recruiting to fill the position below:
Job Title: Technical Solution Engineer
Location: Lagos
Employment Type: Full-time
Function: Solutions & Research
Department: Engineering
Reporting to: Head, Engineering
Job Grade: Outsourced
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM & Shift
Division: Retail
Purpose of the Job
- The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensuring customer satisfaction for all new services and support-related services.
- He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnerships to deliver high-quality and reliable network performance. Deliverables
Expected Key Results
Key Activities:
Corporate/FOS Incident Management:
- Restore service failures for Corporate Customers within 4 hours of its occurrence.
- Understand the implementation and integration of technical hardware and software solutions.
- Provide high-level system design and the development of proofs of solution and value.
- Head, Engineering Solutions & Research Engineer
- Restore service failures for Retail Customers within 24 hours of its occurrence.
- Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
- Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
- Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
- Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
- Ensure consistent Preventive Maintenance
- Plan and execute nodes/segment that require preventive maintenance on the network.
- Conduct collaborative system specifications, system integration, and evaluation of system functions.
- Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
- Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
- Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
- Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
- Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
- Implement an FTTH Monitoring Application to Improve MTTR for Faults
- Audit and collate information for the fiber outside plant network.
- Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
- Monitor network performance and investigate anomalies in the system and resolve issue.
- Optimize network uptime and promptly repair network failures.
- Audit and collate information for the fiber outside plant network.
- Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
- Research and Report Management
- Investigate, design, plan, and coordinate implementation of infrastructure technology for IT networks.
- Document and communicate/escalate critical issues and recommend quick solutions to minimize business disruption due to infrastructure support issues.
- Drafting progress reports which must be clear, concise, comprehensive, and easy to understand by stakeholders and key decision-makers.
- Contribute towards prospect-specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
- Execute solutions and use cases that leverage ipNX product integrations that generate business value.
- Research actively the applications of new theories, techniques, and technologies that can drive innovation.
- Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
- Work with Engineering teams in order to facilitate technology transfer from research to product.
- Perform Monitoring, Backup and Recovery Procedures
- Adhere to controls to provide security for operating systems, software, and data.
- Maintain technical documentation and database information for all networks and circuits.
- Manage maintenance and repair programs, making sure systems don’t break down.
- Ensure new equipment meets regulatory and client’s requirements.
- Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
- Monitor and analyze system performance, such as network traffic, security, and capacity.
- Monitor network performance and investigate anomalies in the system and resolve issues.
- Optimize network uptime and promptly repair network failures.
Stakeholder Management:
- Interface effectively with customers, other departments and managers to resolve customer problems.
- Conduct and support training sessions with members inside and outside of the organization.
- Track contractor performance, including billing against budget and contract.
- Deliver network designs and customer solutions based on a set of requirements.
Key Competencies, Educational Qualifications & Functional Skills
- B.Eng Computer Engineering, BEng Electrical Electronics or any IT related Degree. (2.2/ Upper Credit Minimum)
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
- MSc involving Engineering, Sciences, Mathematics or similar fields
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Customer-centric and stakeholders management
- Good LAN/WAN network design and implementation skills
- Ability to solve complex problems in the shortest available time using honed analytical skills
- Good interpersonal skills with customers, vendors and members of the team
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary
- Ability to confidently communicate with personnel at all levels of the organization
- Extensive technical knowledge deploying and managing network and infrastructure environment
- Well organized, articulate and has numerate skills
- Knowledge of network hardware configuration and management, including routers, firewalls, switches, etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Pre-Sales & Post-Sales Management
- Project management skills also desirable
Work Experience:
- 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
- Experience presenting technical concepts to a general audience
- Basic experience with basic configurations of enterprise or carrier-grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
- Previous commercial engineering experience
- Experience in technical consulting and customer handling
- Proven experience in data analytics, statistical methods and models
- Experience and knowledge related to different research methodologies and comfort in how these approaches would work
- Experience working in a Service Provider environment and providing technical support to end customer solutions
- Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Deadline: 1st March, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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