Citreel logistics and haulage offers a complete cycle of end-to-end Supply chain logistics services to
facilitate domestic and international freight transportation, and integrated logistics management, haulage and distribution services to various subsidiaries of the group, and bulk haulage to other corporate organizations within the private and public sectors of the economy.
We are recruiting to fill the position of:
Job Title: Technical Support Executive
Location: Lagos
Responsibilities
Ability to provide solutions to technical problems that may arise in an organization.
Should have the ability to establish and maintain contact with customers.
Should have professional approach towards problems and responding to them in a timely manner.
Should have basic and advanced level skills on computer and understand the technical process.
Responding to the issues of servicing with effective skills.
Should know how to tackle the issues of technical support.
Answering phone calls, writing replies to emails and excelling in customer service.
Providing technical solutions to different problems of clients by taking help of different tools.
Ensure that the call comments are properly arranged and suitable information is provided to clients.
The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.
Should have the ability to work in a team and interact with the client.
Qualifications and Requirements
Bachelor’s Degree in any discipline preferably in the Social Sciences, Law or Humanities discipline.
Professional qualification will be an added advantage.
A minimum of 1-3 years relevant work experience.
Good organizational skills with excellent attention to detail.
Must have strong technical acumen.
Must possess excellent verbal and written communication skills along with a demonstrated ability to interface with all levels of management.
Proficiency in MS Office Suite, including presentations
Job Title: Customer Care Officer
Location: Lagos
Responsibilities
Resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Regularly provides feedback on the soundness and effectiveness of the customer service department’s
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
Facilitates the collection of competitive information in order to monitor business trends and opportunities
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Attracts potential customers by answering service questions; – suggesting information about other products and services.
Recommends potential services to management by collecting customer information and analyzing customer needs.
Prepares service reports by collecting and analyzing customer information.
Qualifications and Requirements
HND/B.Sc in any relevant discipline.
Professional qualifications from the recognized professional boards, will be added advantage.
At least 1 – 3 years working experience in a similar field.
Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word.
Telecommunication or customer care representative experience will be preferred.
Able to work independently and as a team.
Excellent Interpersonal and Communication skills.
Strong organizational and time management abilities.
Good Leadership qualities and Decision making skills.
Job Title: Fleet Manager
Location: Lagos
Responsibilities
Maintain and monitor data management system to organize fleets as per various schedules and requests.
Streamline and monitor all purchases
Participate in various workshops and maintain knowledge on all industry relevant publications.
Develop and implement operational standards to maintain vehicles by advocating best practices in industry.
Provide direction to department staff to regulate budget cycle, requirements and control budgeting process.
Plan, process and execute vehicle purchase and vehicle replacement through efficient settlement.
Plan and prepare annual budget, expenditures and analyze all financial objectives.
Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives.
Requirements and Qualification
HND/B.Sc in Business Management or in any related discipline
Minimum of 2 years working experience
Requires proficiency in various software applications and programs
Ability to set priorities
How to Apply
Interested and qualified candidates should send their CV’s to: logisticsandhaulage@citreelglobalconsult.com
Deadline 30th June, 2015
Leave a Reply