Role: Co-ordinate all aftersales activities nationwide to improve profitability and enhance customer satisfaction
– Maintain standards of performance of the parts and service teams
Effectively lead the aftersales teams by coaching and performance managing the team
Recruit and select team members in line with organisational requirements.
Maintain a safe and healthy working environment, ensuring staff
– Key responsibilities
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, margin and volume performance) in line with manufacturers’ standards
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all Service processes meet H&S requirements and that they are implemented in a consistent manner.
Regularly communicate and interact with members of other departments to develop the business and Company’s ethos.
Initiate and propose new business opportunities
– Submits aftersales reports
Creates a comprehensive monthly aftersales reporting system
Prepares reports by collecting, analysing, and summarising information and improving on any low performance
Escalates customer requests and complaints through a tracking system
Specific knowledge required:
– Proficiency in engineering, operations management and change management techniques
– Proficiency in coaching and training
– Minimum of 10 Years’ Experience
– An MBA will be an added advantage.
– All Executive Committee members
– Sales Department
– Aftersales Department
Reports to: Managing Director
Functions supervised: Service Manager, Workshop Manager, Operations Manager, Parts Manager
How to Apply
Please send your CV to firstname.lastname@example.org or visit http://www.hoba