Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
We are recruiting to fill the vacant position of:
Job Title: Team Lead – Field Operations (Commercial)
Location: Ibadan
Specialization: Marketing / Business Development
Job Description
To carry out business development activities in relation to IBEDC corporate account – manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers.
Responsibilities
Develops, builds and manages IBEDC’s corporate accounts (Maximum Demand – Industrial customers)
Identifies potential new clients within IBEDC’s area of operations
Coordinates all new connections (MD only) and meter installations (working with Technical Operations)
Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
Devises relevant strategies to manage relationship with existing MD clients and identification of new MD
Manage service delivery processes for MD customers (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.)
Ensures the implementation of IBEDC’s customer services policies with respect to MD customers
Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery.
Competence Requirements:
Understanding of the business of IBEDC and related businesses in the electricity sector
Knowledge of Utilities Industry
Strategic planning and Business Development (services and products)
Strong Customer Relation Management skill
Knowledge of Marketing & Customer Insights
Strong problem solving and analytical skills
Good interpersonal , negotiation and communications skills
Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC
Qualifications and Requirements
Educational Qualification:
A good Bachelor’s Degree (in Engineering, Business disciplines or any related field)
A master’s degree in a Business related field is required
Required Experience:
10 – 15 years
Professional Qualification:
Membership of a professional body in the Management or Marketing field is required
Job Title: Head, Corporate Logistics
Location: Ibadan
Specialization: Logistics, Fleet Management, Supplies, Facility Management & Administration
Job Description
To provide oversight and central coordination of all procurement operations to meet business needs
To provide quality administrative services to support business operations and provide a conducive work environment.
Responsibilities
Defines and develops a comprehensive end-to-end procurement strategy including performance benchmarks in line with the business strategy
Provides oversight and direction across the organisation’s procurement operations – sourcing, purchasing, inventory and storage
Establishes and monitors corporate logistics-based performance metrics – analyses and reports performance to ensure regulatory compliance and identify opportunities for process improvements
Coordinates the implementation of technology to drive logistic operations e.g. automated systems
Coordinates all logistic operations in compliance with companies policies, procedures and government regulations
Works closely with other functional areas (Finance/HR/IT/Facilities) to secure support and resources for completion of daily tasks, projects and initiatives
Provides oversight and direction over the organisation’s administrative support services to ensure a conducive work environment facilities & enterprise management and maintenance
Coordinates the development of procurement policies and reviews on a regular basis to ensure relevance and conformance with best practices and ensure compliance with internal and regulatory policies
Coordinates the implementation of best-in-class logistics solutions that minimise financial and operational risks – determines and negotiates insurance premiums for IBEDC’s movable and immovable assets
Develops logistics budgets and evaluates performance against budgeted targets
Functional Competence Requirements:
Deep understanding of the Utilities Industry
Demonstrated experience leading supply chain operations for large high volume, high value companies
Demonstrated ability to understand financial information, budgets, and program performance
Demonstrated experience in developing and implementing a comprehensive strategic plan
Strong risk and opportunity management skills
Proven negotiation and contract management skills
Proven experience using ERPs
Proficiency in MS Office applications
Good knowledge of procurement practices and principles – Inventory, Purchasing, Contracting, Material Management, insurance, etc.
Educational Qualifications
A Bachelor’s degree in Supply Chain, Finance, Business Administration or any related discipline
A master’s degree in management, administration, logistics or any related discipline is required
Professional Qualification:
A certification in MCIPS (Chartered Institute of Purchasing and Supply).
Desired Experience
At least 20+ years relevant work experience in distribution operations / services with 7 years of supervisory experience
How to Apply
Click here to apply
Deadline 23rd November, 2015.
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