The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM
manufactures and markets computer hardware and software, and offers infrastructure, hosting and
consulting services in areas ranging from mainframe computers to nanotechnology.
Job Title: Channel Sales Leader
IBM – LAGOS
Job description
This role focuses in a partner-facing, cross-brand, cross-offering business management and sales role for partners within a defined geographical / industry territory and/or set of named Business Partners.
The duties of this role are to establish, develop, maintain and manage relationships with their Business Partner Clients. The employee focuses on individual/team/department/ operational objectives.
Skills:
Environment:
Professional knowledge related to incumbent’s department or function.
Communication/Negotiation:
Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.
Problem Solving:
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and
improve or develop complementary adjustments /solutions.
Contribution/Leadership:
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Desired Skills and Experience
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Additional Information
How to Apply
Click here to Apply Online
Job Title: Technical Solution Manager
Job Description
- Technical Solutions Management professionals are responsible for the development and overall solution design of IBM Technical Support Services (TSS) solutions, sold through Sales Specialist and/or directly to customers. By using a combination of IBM offerings and (if required) partner services, the TSM creates complex, international, multi-year, custom solutions and associated cost cases which meet the customer’s requirements. Additionally, he gives guidance to the offering and delivery team for the implementation. TSMs are working jointly with Transition Managers on won deals to ensure a smooth knowledge transfer of the solution design.
- While in Technical Support Services (TSS) our main business is the IBM logo product support, Multivendor Support (support for non-IBM products) combined with managed Technical support services by using all tools, technologies and resources available within IBM. TSM’s play a vital part in growing the non-IBM product share as these engagements require extensive solution design efforts, including negotiations with suppliers.
- The solution related directions established by the TSM are the foundation of IBM’s solution and heavily influence marketing, contract and delivery strategies for the engagement. The TSM is required to anticipate, create and define innovative support solutions which match the customer’s and IBM’s tactical and strategic requirements.
- Their leadership provides the foundation of the IBM solution that influences our sales teams and delivery strategies for the engagement.
- TSMs own the definition of the support services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Technology Services engagement management and solution design around the world and across all product and technical disciplines.
The TSM is an active member of the total TSS community and is involved in the strategic definition of the TSS solutions. He is the primary source of TSS engagement management and solution design within the geography for this discipline.
The TSM practices in all disciplines within a country and/or region, and combines knowledge of multiple subject matter experts (e.g. for ETS, MVS, …). The TSM will lead multiple discipline teams on medium to large engagements, and/or manages a single discipline of a larger engagement, to develop and close technically and financially difficult, opportunities.
Required
Technical and Professional Expertise
Bachelor’s Degree
At least 5 years experience in Technical Support Services Delivery
English: Fluent
Preferred
Technical and Professional Experience
Bachelor’s Degree
At least 7 years experience in Technical Support Services Delivery
English: Fluent
Required
Education: Bachelor’s Degree
Preferred Education: Master’s Degree
Travel Required Up to 50% or 3 days a week (home on weekends – based on project requirements)
Is Extensive Time Away From Home Required? Yes
Posting Country Nigeria
State / Province LAGOS
City / Township / Village LAGOS
How to Apply
Click Here to Apply
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