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Job Title: SaaS Customer Success Leader, ECE & AFRICA
Oracle – Lagos, NG
Job description
Listing Info
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
Manages and controls activities in multi-functional areas. Ensures appropriate operational planning is effectively executed to meet business needs. Prefer 10 years of professional experience with at least 2 years People Manager experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Experience managing high level client relationships and escalations. Industry experience is desired.
Job
Sales
Location
AE-AE,UAE-Dubai
Other Locations
AE-AE,UAE-Abu Dhabi, ZA-ZA,South Africa-Johannesburg, AT-AT,Austria-Wien, KE-KE,Kenya-Nairobi, CZ-CZ,Czech Rep-Prague, NG-NG,Nigeria-Lagos, PL-PL,Poland-Warsaw, AT-Austria, EG-EG,Egypt-Cairo
Job Type
Regular Employee Hire
Organization
Oracle
SaaS Customer Success Leader, ECE & Africa
Summary
Reporting to the Director, SaaS Renewals & Customer Success for ECEMEA.
The SaaS Renewals & Customer Success Organization Aims To Maximize SaaS Revenue To Oracle And Increase Value Contribution To Our SaaS Customers By
Driving the most agile and efficient renewal process while expanding existing SaaS customers
Providing best of industry service to maximize customer satisfaction and enable business requirements
Leading innovation, expertise and specialization through a high performance organization
The SaaS Renewals & Customer Success team will be required to build strong customer relationships to drive customer adoption and satisfaction to protect the SaaS renewals business, maximize revenue and minimize cancellations.
Success will be realized through effectively managing Customer Success team to establish value-added customer engagements, leading to increased customer satisfaction and higher renewal rates.
You will support to develop the strategy for the organization, ensuring a clear definition of operational objectives, planning and execution within your team and area of responsibility.
You Will Need To
Motivate and develop a team of high caliber Customer Success Professionals to drive high performance, individual and career growth.
Participate in strategic and tactical planning for the Customer Success organization.
Establish a successful coverage and engagement model aligned to the Field Sales organization for all SaaS pillars, excluding Oracle Marketing Cloud.
Support to define and drive SaaS Best Practice for Customer Success across EMEA.
Improve internal processes and systems to achieve operational performance that exceeds goals.
Establish and measure team goals and performance against specific target objectives including account penetration and activity levels
Build customer and external partner relationships to drive execution, maximize timely renewals, ATR and up sell to the client.
Demonstrate influencing and negotiation skills at a Senior/ Executive Management level and the ability to lead, collaborate and communicate across various Line of Business and at all levels within Oracle, Customers and Partners
Be a leader with high levels of energy, passion, creativity and enthusiasm
Skills & Experience Required
• Strong track record with 5+ years management experience within Technology industry.
• Proven communication, consulting and relationship-building skills: credible account manager engaging with up to C-level Execs.
• Previous experience for a Software Vendor (SaaS preferred)
• Fluency in written and spoken English & additional language. Additional European languages are an advantage.
• Knowledge of Oracle’s products/solutions and competitive products
• Experience with the creation, definition and implementation of an effective GTM strategy
• Excellent interpersonal, communication and leadership skills
• Ability to work within a highly competitive and complex environment
• High levels of energy, creativity and enthusiasm
• Directs and ensures the implementation of operational policies
• Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy.
• Functional expertise and broad company knowledge.
• Strong people/communication skills to deal with company and customers.
• Enthusiastic and highly motivated person with a desire to work in a start-up environment
How to Apply
Click here to Apply Online
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