The leader and a brand name in Advertising and business consults worldwide; is recruiting for the position of a Relationship Officer under our client’s mandate in the Insurance sector in Lagos state Nigeria.As part of creating a sustainable platform in servicing client’s needs, the Relationship personnel’s will be responsible for;
Job Title: Relationship Officer
o Educating customers on products and services, functionalities, features and competitive advantage.
o Up and Cross sell products and Services (Telemarketing) to grow spend
o Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
o Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact
o Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
o Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
o Ensure delivery of excellent customer care and service delivery for a first call resolution.
o Ensure sales/service of products and service tailored to customer need
o Handle cash and routine administrative task for end of day reporting
o Provide hands-on device repairs and query resolution
o Follow through on customer queries ensuring prompt resolution and feedback
EDUCATION & EXPERIENCE
Job Condition:
o Normal working conditions and good health status
o May be required to represent the company in official assignments
o Experience & Training
Minimum Qualification:
o B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline
Experience:
o relevant work experience in the service industry or any client related policies
Training:
o Basic customer interaction trainings
o Products & Services
o Relationship Management
o Relevant systems training
o Call policies, processes and procedures
o Call applications, technology and systems training
o Telephone/ physical interaction etiquette
How to Apply
All application and c.v should be sent to preewdata@gmail.com before the closing date of application
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