Stresert Services Limited – Our client, one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of:
Job Title: Customer Relationship Executive (Financial Institution)
Locations: Awka, Asaba or Onitsha
Job Descritpion
- The ideal candidate should preferably be resident in either of the following places; AWKA, ASABA or ONITSHA and will manage the states under the aforementioned regions.
Job Summary
- The role will be an interface between the company and its Members/ Data Providers.
- Must have an excellent rapport and develop relationship with Members/ Data Providers.
- Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.
Requirements
- Minimum of a university degree in a numerate of semi-numerate discipline.
- 4 – 5 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
- Must have good knowledge of MS Office.
- Excellent communication and interpersonal skills
- Good customer service skills
- Good planning and organizing skills with an eye for detail.
- Excellent negotiation skills.
- Excellent listening skill; Must be detailed to the later
Detailed Responsibilities
- Identify and acquire new customers
- Execute customer relationship plans
- Build and maintain relationships with bureau subscribers to ensure customer satisfaction
- Ensure optimal customer service experience at every client interaction
- Make recommendations to the Head, Sales and Marketing on customer needs and marketing
- Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
- Achieve revenue targets across different product/ service offerings by the company.
- Introduce new service offerings to customers
- Any other duties of similar responsibilities assigned from time to time.
Salary
N85, 000 – N100, 000 (depends on experience).
How to Apply
Interested and qualified candidates should send their Application letter and CV’s to:mgtpositions@stresert.com using ‘CRE’ as subject of mail.
Note: Incorrect titled applications will not be opened. Qualified applicants will be contacted for interviews.
Deadline: 1st April, 2016.
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