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New Job Vacancies In A Leading Internet Service Provider (ISP) Company

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Lorache Group – Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of:
 Job Title: Help Desk Technician
Location: Lagos
Job Brief
  • We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
  • You will answer queries on basic technical issues and offer advice to solve them.
  • An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • They must also be customer-oriented and patient to deal with difficult customers.
  • The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures.
Requirements
  • B.Sc/HND in IT, Computer Science or relevant field
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
Job Title: Branded Retail Manager
Location:
 Lagos
Deliverables
  • Achieve financial objectives as per annual Business Plan; scheduling expenditures; analyzing variances; initiating corrective actions for all models of Branded Retail Stores.
  • Ensures availability of merchandise and services by maintaining Inventories.
  • Contributes to pricing policies and sales strategy formulation by reviewing business results & studying trends; determining additional sales promotion.
  • Markets merchandise by studying advertising, sales promotion, and In-Store display plans; analyzing operating and financial statements for profitability ratios and plans.
  • Secures merchandise by implementing security systems and adequate measures.
  • Complete store operational requirements by scheduling and assigning employees; following up on individual work responsibilities and results.
  • Determines marketing strategy changes by reviewing operating statements and store wise sales records.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Maintain store staff by recruiting, selecting, orienting, and training employees for all models of Branded Retail Stores.
  • Protects employees and customers by providing a safe and clean store environment as per uniform store policy across all models of Branded Retail Stores.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel training and capability development procedures.
  • Contributes to team effort by accomplishing related results as needed.
Qualifications
  • 2-3 years relevant experience as a Brand Retail Manager
  • Bachelor’s Degree in Marketing, Advertising or related field
  • Strong project management skills
  • Exceptional verbal and report presentation abilities
Job Title: Outbound Call Center Agent
Location:
 Lagos
Responsibilities
  • Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
  • Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
  • Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
  • Respond to questions and concerns of customers over the telephone, according to established policies and procedures
  • Complete records of telephonic conversations, ensuring their confidentiality and integrity
  • Develop workable leads by documenting information about interested customers and forward them to the sales department
  • Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
  • Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
  • Develop sales opportunities by researching and developing potential accounts and soliciting new ones
  • Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
  • Enter customer information into the company database and ensure that it is updated periodically
Qualifications & Requirements
  • Graduate / Post Graduate with proven experience
  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Language Speaking: Fluent in Hausa, Igbo, Yoruba and English

How to Apply

Interested and qualified candidates should send their Applications and CV’s to: jobs@lorachegroup.com using the position applied for as subject of the mail.
Application Deadline 6th July, 2018.



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