Our Client, a multinational within the FMCG industry wishes to engage the services of a IT Admin – Lead whose duties shall include coordinating IT department administrative operations to ensure smooth operations, improve user awareness of IT issues and promote appropriate use of IT services and resources, and act a single point of contact for all user incident, request and general communication by escalation using defined procedures.
Job Title: IT Admin Lead
Helpdesk:
- Manage the overall desk activities, including Help desk Agent.
- Acts as further escalation point for Help desk agent.
- Taking a wider customer service role.
- Team player on developed support process improvements that will result in greater efficiencies.
- Take overall responsibility for incident management.
- Effectively monitor delivery of service, achieve satisfaction levels.
- Generate relevant reports from ticketing system for analytics.
Administration:
- Maintaining Fixed Asset Schedule
- Process insurance claims
- Inter departmental Asset transfer
- Monitoring Assets outsourced for repairs
- Understanding HR Activities as needed
- Internal Admin (Inc. Monthly meeting and Team Organization)
- IT staff welfare and documentation in NAV
- Drivers and IT logistic arrangement
- User Home internet coordination
Vendor Management:
- Registration process
- Payment Process
- Manage SLA’s with vendors
Procurement and Logistics
- Manage procurement process
- Effectively monitor delivery of procured device to users’
Inventory Management:
- Inventory Stock Control
- Monthly IT stock taking exercise and update status
Requirements
Education:
A minimum of Bachelor’s degree in Computer Science or its equivalent (HND/B.Tech) in Computer Science/Information Technology
- Microsoft Certification
- ITIL foundation
Competencies:
- Operating Systems: Microsoft Windows Operating System
- Leading edge in Incident and Problem management
- Proficient in use of MS Office suites, MS Projects and Vision
- Innovative mindset
- Ability to do tactical execution
- Possess working knowledge status in Networking
- Good knowledge of client services devices including Laptop/Desktop/Printers/Scanners/Projectors etc
- 5+ years demonstrated experience supporting an IT environment and progressive administrative experience
- Good Troubleshooting techniques and excellent communications and report writing skill
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across the organization.
How to Apply
Job Title: Front Desk Officer
Our Client, a renowned firm within the Luxury Goods sub-sector wishes to engage the services of a Front Desk Officer.
- Take messages and communicate to appropriate employees.
- Greet visitors and direct them to appropriate office, person or boutique.
- Respond to visitors/customer’s question or enquiry professionally and courteously.
- Sort and distribute incoming mails and handle outgoing mails.
- Order and stock office supplies especially diesel.
- Maintain reception area clean and organized.
- Ensure strict compliance with corporate etiquette in attending to customers.
- Notify Security personnel about unruly visitor and emergency situations.
- Assist in ensuring safety environment.
- Monitoring the CCTV cameras installed in the premises & report any exceptions or security threat to management.
- Other duties that may be assigned from time to time by management.
Requirements
Qualification
- Minimum of a BSc or HND in a related field.
- Knowledge or certification in HSE a plus
Skills
- Excellent communication
- Good interpersonal relationship.
- Firmness
Experience
3 – 5 years cognate Post-NYSC experience
How to Apply
Job Title:Administrative Officer
Our Client, a renowned firm within the Luxury Goods sub-sector wishes to engage the services of a Administrative Officer.
Duties:
- Maintain the Company’s calendar of events, schedule appointments for Directors, arrange travel for Directors, staff and guests, protocol, arrange accommodation, co-ordinate meetings and conferences relating to the Company.
- Administer and superintend support staff such as Drivers, Security personnel, Domestic staff of Directors, Cleaners etc.
- Administer and superintend the Company’s Health Insurance Scheme (HMO) and Vendors.
- Managing office supplies and placing orders for their purchases.
- Preparing and submitting regular administrative reports/presentations to management including but not limited to state of supplies.
- Administration of staffs’ comprehensive database and other company records.
- Organisation and administration of filing system for important and confidential documents.
- Distribute and store official correspondence.
- Schedule in-house and external events in conjunction with other departments or units.
- Answer and attend to enquiry by employees and customers relating to official matters or complaints.
- Immigration – Processing of Expatriate quota, Green Card, Visa etc.
- Perform other tasks or responsibilities that may be assigned by management from time to time.
After Sales Functions:
- To monitor the entire operations and ensure end to end visibility.
- To liaise with the factory on major repairs, cost of the repair, and provide feedback to the Horologist and Client Service Personnel.
- To give directives on the repairs based on the customers’ approval.
- To submit monthly report on both the international and local repairs to the ED.
Requirements
Qualification
Minimum of a BSc or HND in a related field; a professional qualification is a plus.
Skills
- Strong organizational skills, problem solving attitude.
- Excellent written and verbal communication skills.
- Attention to details & confidentiality.
Experience
5 – 7 years cognate post NYSC experience
How to Apply
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