Teleperformance – Our client, a major market player in the Digital Marketing industry is recruiting suitably qualified candidates to fill the position below:
Job Title: Community Trainer
Location: Lagos
Job Summary
- Our client is seeking highly qualified trainers with strong experience in digital marketing available to work in Lagos
- Passionate about technology, you will have outstanding interpersonal skills, and you will excel at facilitating workshops on digital marketing at conferences or events
- Success in this position requires exceptional training skills; experience communicating with a variety of audiences; and experience engaging and influencing stakeholders
- This position would also require that the candidate be energized by people, passionate, eager to learn and able to perform at the highest professional and ethical standards
Duties and Responsibilities
As a community trainer, you will have to:
- Facilitate workshops at conferences and events to audiences of varying expertise
- Lead training online e.g. webinars
- Train and observe new trainers, providing immediate feedback and coaching
- Be the point of contact between our brand and the client
- Assess & provide feedback on how to improve training materials
- Share monthly reports on training activities
- Collaborate with other teams to improve the design, content, delivery, and effective measurement of training solutions (as required)
- Ensure that all logistics services for the workshops and events are completed timeously and meet required standard
- Work outside the office for more than 40% of your time, including travel inside or outside Nigeria
- Manage communications, event coordination, feedback and surveys
Job Requirements
- 2+ years experience in event facilitation and training
- Analytical and problem-solving mindset
- Experience in facilitating workshops with outstanding public presentation skill
- Exceptional social skills with a strong experience communicating with a variety of audiences
- Knowledge of KPIs and marketing techniques for event management
- BA/BS degree in Marketing, Communication or equivalent experience
Skills and Experience desirable:
- Project management experience
- Experience in a startup / tech company
- Marketing experience
We Offer
- Competitive salary package
- A generous bonus scheme based on performance
- Excellent work opportunity in a leading multinational company with an outstanding team culture
- Stable work and career progression
- Continuous development of team members through training and a clear career path
Job Title: Senior Community Trainer
Location: Lagos
Job Summary
- Our client is seeking highly qualified trainers with strong experience in digital marketing available to work in Lagos
- Passionate about technology, you will have outstanding interpersonal skills, and you will excel at facilitating workshops on digital marketing at conferences or events
- Success in this position requires exceptional training skills; experience communicating with a variety of audiences; and experience engaging and influencing stakeholders
- This position would also require that the candidate be energized by people, passionate, eager to learn and able to perform at the highest professional and ethical standards.
Duties and Responsibilities
As a community trainer, you will have to:
- Facilitate workshops at conferences and events to audiences of varying expertise
- Lead training online e.g. webinars
- Manage people, performance and day-to-day operations of the Community Training team with high quality standards
- Train and observe new trainers, providing immediate feedback and coaching
- Be the point of contact between our brand and the client
- Assess & provide feedback on how to improve training materials
- Share monthly reports on training activities
- Collaborate with other teams to improve the design, content, delivery, and effective measurement of training solutions (as required)
- Ensure that all logistics services for the workshops and events arecompleted timeously and meet required standard
- Work outside the office for more than 40% of your time, including travel inside or outside Nigeria
- Manage communications, event coordination, feedback and surveys
Requirements
- 2+ years experience in people management
- 4+ years experience in event facilitation and training
- Analytical and problem-solving mindset
- Experience in facilitating workshops with outstanding public presentation skill
- Exceptional social skills with a strong experience communicating with a variety of audiences
- Knowledge of KPIs and marketing techniques for event management
- BA/BS degree in Marketing, communication or equivalent experience
Skills and Experience desirable:
- Project management experience
- Experience in a startup / tech company
- Marketing experience
We Offer:
- Competitive salary package
- A generous bonus scheme based on performance
- Excellent work opportunity in a leading multinational company with anoutstanding team culture
- Stable work and career progression
- Continuous development of team members through training and a clear career path.
Job Title: Community Team Lead
Location: Nigeria
Job Description
- You will be responsible for leading and managing a top of class team of community marketing agents. You will be a data driving manager who will be responsible for managing day-to-day operations and performance of the team according to the KPI and goals.
Duties and Responsibilities
- We expect of the team leads to have 70% of their time dedicated to coaching, shadowing and supporting their agents directly.
- Effective use of key dashboards and call activity reporting to ensure excellent performance.
- Be able to explain what is driving their teams’ performance in a concise and data driven way.
- Have the passion to lead and motivate their team members along with delivering the proper coaching when needed.
- Identify the points of improvement for their team members and deliver the proper training and coaching as needed.
- Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify the outliers and manage the team’s performance to continuous KPI achievement
- Managing day-to-day operations – ensure consistent quality and productivity across channels (Meetings, events, calls, etc.) to add maximum value for advertisers. Ensure consistent performance, according to the relevant service level metrics or revenue/funnel goals.
- Managing teams when it comes to Planning and project implementation to deliver value to customers, in line with our strategy and organizational priorities
- Managing social media teams when it comes to content creation and community management.
- To coach in one-on-one and in a team setting with a clear data driven approach and tangible output for agents to improve.
- Communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication
- Demonstrate proficiency in multi-tasking and prioritization
- Clearly demonstrate passion for ensuring the success of the client culture of excellence and commitment to quality and customer service.
Requirements
- Holds a BA/BS or equivalent.
- 3 + years’ management and Is able to be creative and innovative in the
- Africa business and digital community space
- Have Previous team lead experience with service/technical fields within Call Center environment or tech/service/sales industry
- Have a Moderate understanding of business process improvement methods
- Possess Outstanding customer service/Social Media/event Management skills
- Possess excellent written and verbal communication skills.
- Have Excellent organizational skills and detail-oriented approach to problem
- Fluent in English.
- Demonstrated high level of integrity personally and professionally
- Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered by agents. Able to adjust messaging to different target audiences (agent, Ops Manager) with to-the-point communication
- Able to adapt quickly to changes in workflow/processes/procedures/product features
- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
- Able to clearly outline current performance drivers of their market and actions to improve
- Maintain a professional and personable demeanor at all times
Skills and experience desirable:
- Experience in start-up / tech company
- Familiar with facing challenges in an innovative and fast-paced environment.
- Demonstrated capability of being a team player who thinks as a team and is willing to share best practices to achieve team goals
- Experience in fast paced ambiguous environments.
- Success in this position requires that you are a passionate, thought leader & an eager person with high professional and ethical standards to be the best ambassador for our client brand.
We Offer
- Competitive salary package
- A generous bonus scheme based on performance
- Excellent work opportunity in a leading multinational company with an
- outstanding team culture
- Stable work and career progression
- Continuous development of team members through training and a clear career path.
Deadline: Friday, 17th May, 2019.
How to Apply
Interested and qualified candidates should send their Resume to: info@innovatumtech.com Candidate should use the position applied for as the subject of the mail.
Note: Adhere strictly to the Job Description (JD) requirement as only CV that align with the required skills and experience will be treated.
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