IT and Telecoms

Front Desk/Customer Service Personnel Job in an IT Organisation

Liteworks Consult Limited – We are an indigenous IT organisation, a team of young and vibrant professionals with knowledgeable experience that stands out. We have an expertise that spans key technology areas not limited to UI/UX design, Project Management, DevOps and IT Support.

We are recruiting to fill the position below:

Job Title: Front Desk/Customer Service Personnel

Location: Lagos

Job Description

  • Act as the point of contact between the manager and internal/external clients
  • Handle requests and queries appropriately

Telemarketing Job function

  • Answer all incoming calls and redirect them or log messages
  • Answer questions and address complaints
  • Generate sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Take up other duties as assigned (travel arrangements, schedules etc.)
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Manage diary and schedule meetings and appointments
  • Check, sort and forward emails
  • Keep updated records and files


  • Proven experience as front desk representative or relevant position
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Up-to-date with latest office gadgets and applications
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Familiarity with office machines (e.g. scanner, printer etc.)
  • Knowledge of office management systems and procedures
  • Proficient in English (oral and written)
  • Customer service orientation
  • Discretion and confidentiality


  • HND/B.Sc Degree in any relevant field; additional qualifications will be a plus.

Deadline: 31st August, 2019.

Method of Application
Interested and qualified candidates should send CV and Cover Letter to: using the “Job Title” as subject of the email.

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