Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: Billing Analyst
Location: Lagos
Job Type: Full time
Reporting To: Billing Manager
Role Purpose
- This role requires the candidate to provide periodic reports and also ensure that data is well backed up to mitigate against data loss. Also, to ensure files received from all business units are well scrutinized before final upload on the billing systems and escalate exceptions to the Line Manager.
Responsibilities
- Develop and implement creative performance reporting template as required by line manager
- Coordinate Monthly performance report for IE.
- Assist, Identify and analyzing all potential revenue leakages from customer metering, Distribution Transformer and feeders and proffer strategies to eliminate such Ensure Compliance in the usage of the Estimated Billing Methodology (EBM) and Energy Accounting Policy (EAP) for billing estimated customers.
- Collate and interpret data, analyzing results using statistical techniques and providing ongoing reports, drawing inference and presenting observations to the business to guide business decision and ensure operational efficiency.
- Assist with detecting areas of high financial leakages and design appropriate strategies to block the leakages
- Identifying, analyzing, and interpreting collection / billing efficiency, through the generation of delinquent customers based on historical performance Perform assurance test on energy shared across feeders, DTs, Business Units and Undertakings
- Develop Business Intelligence tools that help drive and monitor collection activities
- Generates commercial / financial periodic reports (daily, weekly and monthly) such as collection analysis reports, adjustment reports, maintenance reports etc.
- Ensure compliance to reporting standards as required by the Corporate Performance Monitoring Team within the Head Office
- Establish and maintain relationships with key internal stakeholders
- Design actionable reports to improve cash collection drive and boost performance
- Provide general support to the Billing Head as may be required.
- Comply with Quality Management System / Occupational Health & System Requirements including objectives and applicable regulations relating to assigned jobs.
Minimum Qualifications
- Bachelor’s degree in any of the following disciplines – Computer Science, Engineering, or other related discipline
- 4 – 5 years’ relevant work experience, from related sector with demonstrable understanding of data analytics.
- Experience with Microsoft Access, Oracle DB, My SQL
- MIS experience is an added advantage
- Billing operations knowledge will be an added advantage.
- Candidate must be highly analytical.
Technical Competencies:
- Billing Operations
- System Engineering
- Data Gathering and Analysis
- Electricity Regulations and Policies.
- Management Information Systems (MIS)
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory / Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Intelligence Lead
Location: Lagos
Job Type: Full Time
Reporting To: Head Business Intelligence and Initiative Management
Role Purpose
- Provide business insights of Ikeja Electric customers data and technical assets as a basis to identify opportunities for improved operations and revenue generation
- Identify potential business opportunities from non-energy related products from Ikeja Electric customer data and infrastructure
Responsibilities
- Perform periodic analysis of Ikeja Electric current customers based on spending patterns on electricity consumption and utilization within IE franchise area
- Develop quarterly reports on changing demographic and spatial spread of Ikeja Electric customers and technical assets
- Identify potential non energy related business opportunities from Ikeja Electric huge customer database
- Perform quarterly business intelligence on both current customer and technical data and provide potential business initiatives
- Perform periodic scanning of the landscape with respect to population increase, commercial and industrial growth within IE network to ascertain the implications on our short to medium term plans
- Develop Proof of Concepts (PoC) for new initiatives spurned from analysis of Ikeja Electric customer and technical data and subsequently handover to the appropriate functional unit for full implementation and roll out
- Collaborate with both Technical and Commercial heads in identifying potential new opportunities from insights derived from Ikeja Electric customer data
- Develop quarterly benefits realized from initiatives implemented from the use of IE customer data
- Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems
- Perform other duties as assigned by the CEO or designate
Key Result Areas:
- Quarterly business insights Report on Ikeja Electric customer data
- Number of new initiatives identified from Ikeja Electric database
- Number and financial impact of initiatives designed and implemented
- Number of non-energy related business spurned yearly
Minimum qualifications
- Bachelor’s degree in any of the following disciplines – Accountancy, Banking & Finance or other numerate discipline
- At least 8 years relevant work experience, from related sector/ organization with relevant experience in data management and analytics
- Demonstrable understanding of the power sector.
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Good Data Analytic Skills
- Good Data presentation skills
- Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.
Behavioral Competencies
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to detail
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: GRID Metering – Officer
Location: Lagos
Job Type: Full Time
Reporting To: GRID Metering Specialist
Role Purpose
- The candidate will be responsible for installation of GRID energy meters at all grid level (132kV, 33kV, 11kV) feeders and Distribution transformers.
Responsibilities
- Carry out installation of Grid meters at all Ikeja Electric trade points are timely carried out
- Monitoring of the grid metering installations activities at all voltages levels
- Carry out regular check on metering systems at various levels in the system
- Monitoring of all outsourced DT metering projects
- Monitor the progress of target based outsourced meter installation and report their performances
- Responsible for maintaining and ensuring quality standards on all outsourced metering
- Check for consistency in survey/installation and reporting.
- Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Carry out any other duties as requested by the Head, Metering or other superior officers in line with agreed work process or SLAs.
Minimum qualifications
- First degree in Electrical / Electronic Engineering
- Requires 0-2 years post qualification experience
Technical Competencies:
- Basic knowledge of metering and regulatory requirement to metering and energy accounting/auditing.
- Computer skills
- Planning and Organizing
- Effective monitoring skills
Behavioral Competencies:
- Ability to work under pressure and multi task effectively
- Good communication & interpersonal Skills.
- Analytical prowess
- Effective People Management
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: GRID Metering- Specialist
Location: Lagos
Job Type: Full Time
Reporting To: GRID Metering- Lead
Role Purpose
- The candidate is responsible for assisting GRID Metering Lead in coordinating installation activities at all grid levels, 132kV, 33kV, 11kV feeders and Distribution transformers levels
Responsibilities
- Ensure that metering activities at all Ikeja Electric trade points are timely carried out
- Monitor the grid metering installations activities at all voltages levels
- Maintain regular check on the metering systems at various levels in the system
- Ensure that energy meters installed at various points are as per approved technical specifications
- Monitor and coordinate all outsourced DT metering projects
- Monitor the progress of target based outsourced meter installation and report their performances
- Assist with the preparation of grid metering annual budget, its implementation and monitor performances
- Weekly Performance reporting.
- Monthly performance appraisal presentation
- Responsible for the collation and evaluation of the survey and validation of the materials requirements for all outsourced metering projects
- Responsible for maintaining and ensuring quality standards on all outsourced metering
- Check for consistency in survey/installation and reporting.
- Ensure that all material utilization report is validated and reconcile for outsourced metering projects
- Manage and develop the productivity and capacity of other team members.
- Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Carry out any other duties as requested by the Head, Metering or other superior officers in line with agreed work process or SLA
Minimum qualifications
- First degree in Electrical / Electronic Engineering
- Requires 5 – 7 years post qualification experience
- COREN registration will be an added advantage
Technical Competencies:
- Basic knowledge of metering and regulatory requirement to metering and energy accounting/auditing.
- Computer skills
- Effective Monitoring Skills.
- Planning and Organizing
Behavioral Competencies:
- Ability to work under pressure and multi task effectively
- Good communication & interpersonal Skills.
- Effective People Management
- Analytical prowess
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Financial Accounting & Reporting Specialist
Location: Lagos
Job Type: Full time
Reporting To: Finance & Administration Manager
Role Purpose
- The candidate is required to ensure compliance of financial audit and accounting policies within the business unit and undertaking.
Responsibilities
- Responsible for all financial accounting and compilation for the business unit and undertaking
- Manage inter unit account settlements
- Maintain various accounts & registers
- Review and verify all Journal entries to the books/sub ledger
- Assist in financial vetting for the Business Unit.
- Responsible for compiling MIS, & other reports as may be required
- Responsible for co-ordination courier mail and dispatch.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Carry out any other duties as requested by Finance & Administration Manager or Business Manager
Minimum Qualifications
- Bachelor’s degree in a Finance / Accounting / Commercial or Social Science discipline
- Minimum 6+ years relevant work experience within a similar role
- Must have a professional certification (ICAN/ACCA etc)
Technical Competencies:
- Financial accounting including basic book-keeping.
- Accounting Policies and Transactions
- Financial Reporting
- Financial Statement preparation and Analysis
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory / Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Research & Product Development Officer
Location: Lagos
Job Type: Full time
Reporting To: Research & Product Development Supervisor
Role Purpose
- Provide support in early stage research and product development concept and feasibility
- Assist in planning, scoping and facilitating research experiments for and product development and business opportunities
Responsibilities
- Perform periodic analysis of the power sector market landscape
- Performs Market landscape and competitive intelligence research, databasing, and analysis.
- Engages in Business development research for leads generation.
- Conducts focus session for product value proposition and validation.
- Conduct surveys and user acceptance test for product validation and approval
- Performs technical development or operational risk assessments.
- Participates in cross-functional R&D project meeting and related activities.
- Ensures the research and development project milestones/tasks and timelines are on-track.
- Coordinates and creates R&D required templates and product documentation information documents to prepare product launch though specified channels
- Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.
- Perform other duties as assigned by the Supervisor.
Minimum Qualifications
- Bachelor’s degree in any of the following disciplines – Science, Social Science, Business & Engineering
- At least 1 year relevant work experience, from related sector/ organization with relevant experience in data analysis, research and product development
- Demonstrable understanding of the power sector
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Proficiency in research methods and statistical analysis
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Problem analysis and solving
- Attention to detail.
- Team player.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Business Intelligence
Location: Lagos
Job Type: Full time
Reporting To: Chief Marketing Officer
Role Purpose
- Provide business insights of Ikeja Electric customers data and technical assets as a basis to identify opportunities for improved operations and revenue generation
- Identify potential business opportunities from non-energy related products from Ikeja Electric customer data and infrastructure.
Responsibilities
- Perform periodic analysis of Ikeja Electric current customers based on spending patterns on electricity consumption and utilisation within IE franchise area
- Develop quarterly reports on changing demographic and spatial spread of Ikeja Electric customers and technical assets
- Identify potential non energy related business opportunities from Ikeja Electric huge customer database
- Perform quarterly business intelligence on both current customer and technical data and provide potential business initiatives
- Perform periodic scanning of the landscape with respect to population increase, commercial and industrial growth within IE network to ascertain the implications on our short to medium term plans
- Develop Proof of Concepts (PoC) for new initiatives spurned from analysis of Ikeja Electric customer and technical data and subsequently handover to the appropriate functional unit for full implementation and roll out
- Collaborate with both Technical and Commercial heads in identifying potential new opportunities from insights derived from Ikeja Electric customer data
- Develop quarterly benefits realized from initiatives implemented from the use of IE customer data
- Takes responsibility for compliance with all Quality Management System / Occupational Health & Safety systems
- Perform other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in any of the following disciplines – Accountancy, Banking & Finance or other numerate discipline
- At least 15 years relevant work experience, from related sector/ organization with relevant experience in data management and analytics
- Demonstrable understanding of the power sector.
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Good Data Analytic Skills
- Good Data presentation skills
- Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Internal Audit Officer
Location: Lagos
Job Type: Full Time
Reporting To: Audit Supervisor
Role Purpose
- This role will be responsible for assisting the Audit Supervisor in day to day operations related to technical, commercial, and financial audits
Responsibilities
- Assist and coordinate various departments/agencies, making available relevant records for the purpose of carrying out technical, commercial, or financial audits.
- In collaboration with the process/business owners, perform risk assessments in line with the risk management framework to aid planning of the audit procedures.
- Developing audit/work programmes based on the result of the risk assessment prior to commencement of the audits.
- Carry out technical, financial, and commercial audits in IE and prepare quality audit reports.
- Follow up on highlighted observations on all audit reports.
- Carry out investigation into the infractions and other incidents and issue quality reports for decision making and following up to ensure implementation of recommendations.
- Perform specialized reviews, issue quality reports and follow up to ensure implementation.
- Record keeping of audit reports and all key communication with other departments.
- Perform other duties as requested by Head, Internal Audit Department, Team Leader Audit and Team Member Audit
Minimum qualifications
- Ideal candidate MUST be a chartered accountant with relevant university degree or its equivalent in science or social science
- Requires between 0-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
- Communication skills.
- Problem identification and solution skills.
- Ability to promote value of internal audit.
- Understand industry, regulatory, and standards changes.
- Organizational skills.
- Conflict resolution/negotiation skill.
- Accounting frameworks, tools, and techniques.
- Ability to promote value of internal audit
Behavioral Competencies:
- Confidentiality.
- Objectivity.
- Communication.
- Judgment.
- Team building.
- Change catalyst.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Vendor & Outsourcing Management Officer
Location: Lagos
Job Type: Full time
Reporting To: Vendor & Outsourcing Management Supervisor
Role Purpose
- Provide support in managing third party partners in revenue generation, customer satisfaction and business strategy communication.
- Assist in overseeing new franchisees and provides training and information on IE business policies and procedures.
Responsibilities
- Monitor and prepare periodic report on franchise partner(s) revenue performance, operational indices trends and challenges for management review.
- Assist the franchise Partners in driving collections and customer satisfaction within the assigned franchise area within IE network.
- Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
- Ensure Key Customer Data are adequately captured
- Ensure adherence to IE Policy, process and procedures are followed to promote meaningful communications between customers and customer care representatives.
- Co-ordinate and monitor the activities of the IE Connect and facilitate prompt and complete dissemination of relevant information to team members.
- Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey within the franchise area.
- Facilitate on-boarding on new Franchise Partners employees to ensure understanding of the objectives and goals of the center, awareness of set targets/requirements and techniques and approaches required to optimize services.
- Establish and maintain professional business relationship with customers, and stakeholders
- Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.
- Perform other duties as assigned by the Supervisor
Minimum Qualifications
- Bachelor’s degree in any of the following disciplines – Science, Social Science, Business & Engineering
- At least 1 year relevant work experience, from related sector / organization with relevant experience in data analysis, customer management, experience and marketing.
- Demonstrable understanding of the power sector.
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Proficiency in business management and contract law.
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Problem analysis and solving
- Attention to detail.
- Team player.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Research & Product Development Supervisor
Location: Lagos
Job Type: Full time
Reporting To: Research & Product Development Lead
Role Purpose
- Researching the energy market trends to ascertain customer needs for recommendation as a basis to identify opportunities for improved operations and revenue generation.
- Undertaking periodic analysis for non-energy product development research, user acceptance tests (UATs), consumer surveys and consumer feedbacks
Responsibilities
- Lead new product development projects
- Establish and lead a team in the development of new and innovative products.
- Work collaboratively with all stakeholders
- Develop work processes and duration for completing assigned project tasks with the ability to identify critical dependencies and risks.
- Have the ability to translate internal and external customer requirements into measurable performance criteria, as well as, being able to identify and resolve missing requirements.
- Provide timely, accurate, and pertinent information and reports as required by management.
- Effectively follow instructions to deliver requirements meeting schedule, cost, and quality targets.
- Set aggressive goals, measures performance, and strives to go beyond what is expected.
- Look for ways to improve processes, products and services; appropriately challenges the status quo.
- Takes responsibility for compliance with all Quality Management System / Occupational Health & Safety systems
- Perform other duties as assigned by the Management.
Minimum Qualifications
- Bachelor’s degree in: Science, Social Science, Business and Engineering
- At least 3 years relevant work experience, from related sector / organization with relevant experience in research, marketing, product development and management.
- Demonstrable understanding of the power sector.
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Good Data presentation skills
- Proficiency in the research methods and statistical analysis.
- People management skills.
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Energy Optimization Supervisor
Location: Lagos
Job Type: Full Time
Reporting To: Energy Optimization Lead
Role Purpose
- Responsible for managing premium customers on dedicated feeders and transformers
- Responsible for managing the sales of Value Added Services (VAS) products, to meet operational targets for revenues, profitability and customer satisfaction
Responsibilities
- Support in driving efficiency in new customer acquisition and retention.
- Support in the implementation of Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
- Provide specialist customer engagement, service and support to premium customers with a bid to ensuring that their lifestyle and investment needs are met.
- Identifies, evaluates and implements new customer acquisition strategies.
- Identify emerging markets to harness opportunities for new customer acquisition and VAS products sales.
- Marketing of Energy Optimization Services/VAS to meet customer’s needs.
- Manage and deepen relationships with existing and prospective premium customers.
- Initiate structure of investment to meet client’s needs.
- Perform all other duties as assigned by the Team Lead
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Assist in Carry out any other duties as requested by the Business Manager/Commercial Manager
Minimum Qualifications
- First degree (B.SC or HND) in Marketing, Social Sciences or any relevant field.
- Minimum 3 years field experience in sales and marketing within the banking industry, specifically with retail experience.
- Basic computer proficiency (MS Excel, Word, Outlook)
Technical Competencies:
- Electricity Regulations and Policies
- Data Gathering and Analysis
- Customer Focus & Support
- Energy Loss Reduction Techniques Management
- Revenue Assurance
- Payment Solutions/ Strategy
- Non-Maximum Demand (NMD) Management
- Key Account Management
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
Deadline: 17th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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