Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Rwanda and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer
Locations: Accra – Ghana, Cairo – Egypt, Kampala, – Uganda, Kigali – Rwanda, Lagos – Nigeria, Nairobi – Kenya
Where You’ll Work
Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software engineers.
Based in NYC, SF, Kigali, Cairo, Lagos, Nairobi, Accra and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
The Technical Support team is looking for full-time team members who will work as part of our global support team and support our customers around the world.
Here are a few more specifics of what you would be doing on the job:
When service users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions about Git workflows, API’s, and our desktop applications. Support also works closely with the engineering team to track down bugs and improve our documentation.
The most important characteristic of our support team is that we love helping developers. We are a place for people to work better, together. Our job is to help. Support treats users the way we’d want someone to treat our friends.
Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.
What do I need to be successful?
Minimum Qualifications:
Experience using GitHub
Exposure to programming with a language like Ruby
Basic experience using Git
Understanding of how websites and web applications work
Stellar English and grammar skills
Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution.
A strong sense of empathy – you are attuned to hear the question behind a question.
Customer service experience
A unique writing style and voice.
Preferred Qualifications:
Could effortlessly explain how Git works to a non-developer
Have remote customer service experience
Familiarity with Docker
Understanding of CI / CD pipelines
Experience troubleshooting using stack traces and log files
Experience working from the command line
Familiar with basic network concepts and tools.
What You’ll Get*
Full-time compensation
Full medical coverage
Beautiful working environment
Opportunity to work with the brightest minds inside and outside of your field
A chance to change the world for the better .
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Emerging Technologies Principal Software Engineer
Locations: Accra – Ghana, Cairo – Egypt, Kampala – Uganda, Kigali – Rwanda, Lagos – Nigeria, Nairobi – Kenya
Where You’ll Work
Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software engineers.
Based in NYC, SF, Kigali, Cairo, Lagos, Nairobi, Accra and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
What You’ll Do
Our Andelan Principal Engineers are renowned for their technical prowess. They are admired and respected for the depth of their technical expertise and leadership.
Specifically, you’ll:
Use your expert knowledge, in your core technology or set of technologies, to delight our partners around the world.
Make meaningful and impactful technical decisions with a keen understanding of the operational ramifications.
Lead fast-paced teams through change, while delivering value, unparalleled enthusiasm, and a relentless commitment to excellence.
What You’ll Bring
All Andela engineers go above and beyond. To find out more about additional suggested competencies, check out our engineer framework.
Experience:
A minimum of 6-12 years of professional experience, during which you’ve built deep technical expertise and demonstrated technical leadership.
Required:
Mastery of the core features of at least one backend language: Python, JavaScript/Node, PHP, Ruby
Leadership skills with a high amount of emotional intelligence. You’ve led teams, initiatives, and a range of technical working sessions
Demonstrated experience of having taken large-scale initiatives from conception through to production, while continuing to support, optimize, and iterate
Advanced understanding of at least one Web Framework for your language of choice: i.e Flask/Django for Python; Node/Express for JavaScript, Rails for Ruby, Lumen/Laravel for PHP.
Deep knowledge of the fundamental front-end languages/technologies — i.e HTML, CSS, JavaScript
Deep knowledge of at least one front-end framework — React, Angular, Vue as well as experience with responsive design interface development
Extensive experience with architecture and design principles, building to consider maintainability, performance, security requirements, and impact.
Working knowledge of at least one complementary front-end languages/frameworks (ex: React, Angular, Vue )
Intermediate understanding of at least one Web Framework for your language of choice: Flask/Django for Python; Node/Express for JavaScript, Rails for Ruby, Lumen/Laravel for PHP.
Deep understanding of fundamental database concepts – relational (SQL) database, non-relational (NoSQL) database, ORMs/ODMs and Web storage API (front end)
Strong ability to problem-solve, debug, and understand pertinent performance metrics
Strong preference for test-driven-development (TDD) and understands its importance
Strength with at least one web server technology — (ex: Apache, Nginx)
Strength working within at least one cloud hosting platform –(ex: AWS, GCP)
Confident working with tools and editors– (ex: Grunt, Sublime, Atom, JSLint)
Measured experience with unit, integration, e2e and UI testing, with at least one relevant testing framework
Expert leveraging software-development lifecycle (SDLC) methodologies, (such as agile) to drive positive personal/team outcomes to increase velocity and on-time delivery.
Preferred Skills:
Working knowledge of software engineering collaboration tools (Ex: Git, Jira)
Practiced at learning by sharing knowledge via means such as mentorship, engagement within a technical community, contributions to open source, etc.
Familiarity with containerization infrastructure and orchestration
Awareness of the capabilities of applicable languages/frameworks/libraries as well as the inherent differences between them in order to understand trade-offs and make recommendations.
What You’ll Get
Full-time compensation
Full medical coverage
Lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds inside and outside of your field
A chance to change the world for the better.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*May vary slightly based on location.
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